# Bug Reports **URL:** https://tech-support.simplybook.me/c/bug-reports/5.md [Latest](https://tech-support.simplybook.me/latest.md) · [Categories](https://tech-support.simplybook.me/categories.md) · [Tags](https://tech-support.simplybook.me/tags.md) --- ## [About the Bug Reports category](https://tech-support.simplybook.me/t/about-the-bug-reports-category/7)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 0\ **Last updated:** [February 16, 2026, 11:53am UTC](https://tech-support.simplybook.me/t/about-the-bug-reports-category/7 "2026-02-16T11:53:10Z")
Welcome to the SimplyBook.me Bug Reports category. This space is dedicated to identifying and resolving technical issues with our API, webhooks, or integration tools. If something is not functioning as described in our o… --- ## [URGENT - No webhooks being delivered](https://tech-support.simplybook.me/t/urgent-no-webhooks-being-delivered/2383)
**Author:** [@birta](https://tech-support.simplybook.me/u/birta)\ **Replies:** 1\ **Last updated:** [September 29, 2026, 7:22am UTC](https://tech-support.simplybook.me/t/urgent-no-webhooks-being-delivered/2383 "2026-09-29T07:22:59Z")
I have the API custom feature enabled on both of the Simplybook websites that I manage. Suddenly today no webhooks are getting delivered from Simplybook to the callback url. --- ## [Public API book returns -32070 with select values returned by getAdditionalFields](https://tech-support.simplybook.me/t/public-api-book-returns-32070-with-select-values-returned-by-getadditionalfields/2354)
**Author:** [@viafert](https://tech-support.simplybook.me/u/viafert)\ **Replies:** 1\ **Last updated:** [September 28, 2026, 7:05am UTC](https://tech-support.simplybook.me/t/public-api-book-returns-32070-with-select-values-returned-by-getadditionalfields/2354 "2026-09-28T07:05:13Z")
Hello SimplyBook technical team, Live chat support referred us here to investigate a public JSON-RPC API booking rejection observed on 21 September 2026. This report contains only generalized technical details; no crede… --- ## [MCP Connector (Beta): public endpoint unreachable from ElevenLabs infrastructure (wr.simplybook.it/mcp/public)](https://tech-support.simplybook.me/t/mcp-connector-beta-public-endpoint-unreachable-from-elevenlabs-infrastructure-wr-simplybook-it-mcp-public/2260)
**Author:** [@patriciasofia](https://tech-support.simplybook.me/u/patriciasofia)\ **Replies:** 1\ **Last updated:** [September 7, 2026, 8:57am UTC](https://tech-support.simplybook.me/t/mcp-connector-beta-public-endpoint-unreachable-from-elevenlabs-infrastructure-wr-simplybook-it-mcp-public/2260 "2026-09-07T08:57:41Z")
Account: patriciasofiahomeopatia Feature: MCP Connector custom feature, “Public agent integration” (Beta) Endpoint: https://wr.simplybook.it/mcp/public Agent platform: ElevenLabs Agents (remote MCP server, Streamable … --- ## [No data send to our backend webhook - Issue with Callback URL](https://tech-support.simplybook.me/t/no-data-send-to-our-backend-webhook-issue-with-callback-url/2229)
**Author:** [@yoboo](https://tech-support.simplybook.me/u/yoboo)\ **Replies:** 1\ **Last updated:** [September 1, 2026, 2:19pm UTC](https://tech-support.simplybook.me/t/no-data-send-to-our-backend-webhook-issue-with-callback-url/2229 "2026-09-01T14:19:23Z")
We have 3 environments (dev, stage, production). For all of them we are not getting any data send to our backend webhook, through your Callback URL. Please check the logs if you see some errors sending data to our URL’s … --- ## [Providers index not working](https://tech-support.simplybook.me/t/providers-index-not-working/2217)
**Author:** [@robin](https://tech-support.simplybook.me/u/robin)\ **Replies:** 2\ **Last updated:** [August 31, 2026, 2:39pm UTC](https://tech-support.simplybook.me/t/providers-index-not-working/2217 "2026-08-31T14:39:45Z")
The services index page in the company admin is not working. v2/management/#services Error message : “There are some errors” When using the REST API add get admin/services, the service exist. --- ## [No server-side rate limiting on the OTP resend](https://tech-support.simplybook.me/t/no-server-side-rate-limiting-on-the-otp-resend/1984)
**Author:** [@gautam](https://tech-support.simplybook.me/u/gautam)\ **Replies:** 1\ **Last updated:** [August 28, 2026, 7:52am UTC](https://tech-support.simplybook.me/t/no-server-side-rate-limiting-on-the-otp-resend/1984 "2026-08-28T07:52:20Z")
Endpoint: POST /en/company/email-verification/resend-email-code/{id} Issue: No server-side throttling — rate limit only enforced client-side via JS timer, trivially bypassed by replaying the raw XHR request. PoC steps: … --- ## [WhatsApp cancellation option is presented even when cancellation is disabled](https://tech-support.simplybook.me/t/whatsapp-cancellation-option-is-presented-even-when-cancellation-is-disabled/2166)
**Author:** [@bill](https://tech-support.simplybook.me/u/bill)\ **Replies:** 3\ **Last updated:** [August 24, 2026, 12:55pm UTC](https://tech-support.simplybook.me/t/whatsapp-cancellation-option-is-presented-even-when-cancellation-is-disabled/2166 "2026-08-24T12:55:25Z")
If WhatsApp reminders are selected in SimplyBook the user is presented with the option to cancel even when cancellation is disabled. The language is the WhatsApp exchange is highly confusing to some users and does not cl… --- ## [Missing callback webhooks for bookings from one location](https://tech-support.simplybook.me/t/missing-callback-webhooks-for-bookings-from-one-location/2110)
**Author:** [@agne](https://tech-support.simplybook.me/u/agne)\ **Replies:** 1\ **Last updated:** [August 3, 2026, 7:25am UTC](https://tech-support.simplybook.me/t/missing-callback-webhooks-for-bookings-from-one-location/2110 "2026-08-03T07:25:31Z")
Hello, We are experiencing an issue with callback webhooks. Our callback URL is working correctly, and we receive webhooks from two out of three locations. However, bookings created or updated in one specific location… --- ## [User cannot connect via sso due to old "standard" account](https://tech-support.simplybook.me/t/user-cannot-connect-via-sso-due-to-old-standard-account/2088)
**Author:** [@marie.rajon](https://tech-support.simplybook.me/u/marie.rajon)\ **Replies:** 1\ **Last updated:** [July 30, 2026, 1:30pm UTC](https://tech-support.simplybook.me/t/user-cannot-connect-via-sso-due-to-old-standard-account/2088 "2026-07-30T13:30:55Z")
Hello, The user Sonia Marques cannot connect to SBM instance MRBTEST We implemented the SSO some time ago. She belongs to the correct group in our EntraID to be authorised. But she gets the message below We got a … --- ## [Callback URL is not working](https://tech-support.simplybook.me/t/callback-url-is-not-working/2056)
**Author:** [@muslimminds](https://tech-support.simplybook.me/u/muslimminds)\ **Replies:** 5\ **Last updated:** [July 22, 2026, 7:19am UTC](https://tech-support.simplybook.me/t/callback-url-is-not-working/2056 "2026-07-22T07:19:32Z")
I’m not receiving anything on my callback url. However if I change callback url to webhook.site and test it there then it works. Kindly help! --- ## [Company creation fails : callback error: CommonSbApiKeyModel.php not found](https://tech-support.simplybook.me/t/company-creation-fails-callback-error-commonsbapikeymodel-php-not-found/2005)
**Author:** [@robin](https://tech-support.simplybook.me/u/robin)\ **Replies:** 2\ **Last updated:** [July 7, 2026, 10:28am UTC](https://tech-support.simplybook.me/t/company-creation-fails-callback-error-commonsbapikeymodel-php-not-found/2005 "2026-07-07T10:28:20Z")
Endpoint: POST /simplybook/company (Partner API) Request payload: { "company\_login": "examplecompany2026", "email": "example@example.com", "name": "Example Company", "description": "Some description", "phone"… --- ## [getFirstWorkingDay not reporting expected date (today)](https://tech-support.simplybook.me/t/getfirstworkingday-not-reporting-expected-date-today/1896)
**Author:** [@arawan\_support](https://tech-support.simplybook.me/u/arawan_support)\ **Replies:** 6\ **Last updated:** [June 25, 2026, 11:12am UTC](https://tech-support.simplybook.me/t/getfirstworkingday-not-reporting-expected-date-today/1896 "2026-06-25T11:12:25Z")
getFirstWorkingDay is returning 1 day beyond the actual first working day in my case. For instance I queried for today, which had lots of slots available, and it returned tomorrow. Can you guys look into this? I’m attac… --- ## [\[#1133\] How to use File Uploader via JSONRpc API](https://tech-support.simplybook.me/t/1133-how-to-use-file-uploader-via-jsonrpc-api/1133)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 5\ **Last updated:** [June 19, 2026, 1:04pm UTC](https://tech-support.simplybook.me/t/1133-how-to-use-file-uploader-via-jsonrpc-api/1133 "2026-06-19T13:04:48Z")
Migrated from Redmine #1133 | Author: Henning Künne Status: New | Priority: High, I’m very impatient | Created: 2023-12-13 Hello, i need some hints on how to use the File Uploader plugin via API. My guess is that i … --- ## [ClassPass integration](https://tech-support.simplybook.me/t/classpass-integration/1895)
**Author:** [@ayurvedatokyo](https://tech-support.simplybook.me/u/ayurvedatokyo)\ **Replies:** 6\ **Last updated:** [June 17, 2026, 10:00am UTC](https://tech-support.simplybook.me/t/classpass-integration/1895 "2026-06-17T10:00:13Z")
Hey! Hope you are well. So we are trying to integrate SimplyBook with Classpass. Classpass are reaching out to us saying they are not able pull any services through via the integration. They are saying there is an issue… --- ## [Session hijacking via sess\_user\_publicv2\_\* cookie — cross-browser account takeover](https://tech-support.simplybook.me/t/session-hijacking-via-sess-user-publicv2-cookie-cross-browser-account-takeover/1887)
**Author:** [@gautam](https://tech-support.simplybook.me/u/gautam)\ **Replies:** 3\ **Last updated:** [June 4, 2026, 2:06pm UTC](https://tech-support.simplybook.me/t/session-hijacking-via-sess-user-publicv2-cookie-cross-browser-account-takeover/1887 "2026-06-04T14:06:37Z")
The session cookie \`sess\_user\_publicv2\_\*\` is not bound to the originating browser, IP address, or user-agent. Copying the cookie value to a different browser session grants full authenticated access to the victim’s accou… --- ## [\[Hight\] user/profile api expose password](https://tech-support.simplybook.me/t/hight-user-profile-api-expose-password/1793)
**Author:** [@gautam](https://tech-support.simplybook.me/u/gautam)\ **Replies:** 9\ **Last updated:** [June 3, 2026, 7:31am UTC](https://tech-support.simplybook.me/t/hight-user-profile-api-expose-password/1793 "2026-06-03T07:31:04Z")
secure.simplybook.me/v2/rest/user/profile payload response exposing password Steps: Create new profile Visit v2/r/welcome/#/tour/services check endpoint in network tab secure.simplybook.me/v2/rest/user/profile passw… --- ## [I can't connect to my cluster](https://tech-support.simplybook.me/t/i-cant-connect-to-my-cluster/1725)
**Author:** [@Thibaud](https://tech-support.simplybook.me/u/Thibaud)\ **Replies:** 1\ **Last updated:** [April 27, 2026, 8:55am UTC](https://tech-support.simplybook.me/t/i-cant-connect-to-my-cluster/1725 "2026-04-27T08:55:22Z")
Hello, I’ve been trying to connect to the Simplebo test cluster to implement the cluster API endpoints without success. I was told my account was created and I would receive an email to log-in. I didn’t. I tried sever… --- ## [API - client email issue](https://tech-support.simplybook.me/t/api-client-email-issue/1610)
**Author:** [@Krystal](https://tech-support.simplybook.me/u/Krystal)\ **Replies:** 1\ **Last updated:** [March 24, 2026, 3:44pm UTC](https://tech-support.simplybook.me/t/api-client-email-issue/1610 "2026-03-24T15:44:46Z")
I’m trying to use SimplyBook API keys to integrate with a platform called LeadSolve. Here’s what’s working: - The system authenticates with SimplyBook successfully - It pulls live availability from the Appointment ser… --- ## [Invalid company in refresh-token endpoint](https://tech-support.simplybook.me/t/invalid-company-in-refresh-token-endpoint/1581)
**Author:** [@ricohumme](https://tech-support.simplybook.me/u/ricohumme)\ **Replies:** 7\ **Last updated:** [March 16, 2026, 2:53pm UTC](https://tech-support.simplybook.me/t/invalid-company-in-refresh-token-endpoint/1581 "2026-03-16T14:53:16Z")
Hi, I am trying to get a new token via the refresh-token endpoint, but it keeps throwing back at me that I am providing an invalid company. The request is as following (from Postman): POST /admin/auth/refresh-token HT… --- ## [Booking not appearing in /admin/bookings listing but found via filter\[search\]](https://tech-support.simplybook.me/t/booking-not-appearing-in-admin-bookings-listing-but-found-via-filter-search/1575)
**Author:** [@hama](https://tech-support.simplybook.me/u/hama)\ **Replies:** 3\ **Last updated:** [March 16, 2026, 11:06am UTC](https://tech-support.simplybook.me/t/booking-not-appearing-in-admin-bookings-listing-but-found-via-filter-search/1575 "2026-03-16T11:06:09Z")
We have a confirmed upcoming booking (ID: 731, code: 24yckaoyr) that does not appear in the /admin/bookings listing endpoint, but is returned when searching directly via filter\[search\]=24yckaoyr. Company : institutalgov… --- ## [API Booking Endpoints Not Working – Request for Postman Example & Support](https://tech-support.simplybook.me/t/api-booking-endpoints-not-working-request-for-postman-example-support/1553)
**Author:** [@warda](https://tech-support.simplybook.me/u/warda)\ **Replies:** 12\ **Last updated:** [March 4, 2026, 12:35pm UTC](https://tech-support.simplybook.me/t/api-booking-endpoints-not-working-request-for-postman-example-support/1553 "2026-03-04T12:35:56Z")
Hi SimpleBook Support Team, I hope you’re doing well. The methods you previously shared with me are unfortunately not working at all. None of the API routes or booking endpoints seem to be responding correctly from my … --- ## [API does randomly answer with "Blank"](https://tech-support.simplybook.me/t/api-does-randomly-answer-with-blank/1531)
**Author:** [@eric](https://tech-support.simplybook.me/u/eric)\ **Replies:** 1\ **Last updated:** [February 19, 2026, 11:13am UTC](https://tech-support.simplybook.me/t/api-does-randomly-answer-with-blank/1531 "2026-02-19T11:13:45Z")
We request the meeting types from the api to generate single use links but since a few weeks we see that the api just answers blank every other time and therefore breaks our processes. Can this be investigated? Best, … --- ## [Password reset page loads but fails on "Save new password" submission (v2 custom domain)](https://tech-support.simplybook.me/t/password-reset-page-loads-but-fails-on-save-new-password-submission-v2-custom-domain/1463)
**Author:** [@joana\_brilha](https://tech-support.simplybook.me/u/joana_brilha)\ **Replies:** 2\ **Last updated:** [February 17, 2026, 8:50am UTC](https://tech-support.simplybook.me/t/password-reset-page-loads-but-fails-on-save-new-password-submission-v2-custom-domain/1463 "2026-02-17T08:50:51Z")
Hello, We are experiencing a recurring issue affecting multiple clients across our two systems: Areias do Seixo | Experience Concierge | Scheduling and Booking Website concierge.noahsurfhouseportugal.com Observ… --- ## [\[#10c\] Real content test](https://tech-support.simplybook.me/t/10c-real-content-test/16)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 0\ **Last updated:** [February 16, 2026, 12:38pm UTC](https://tech-support.simplybook.me/t/10c-real-content-test/16 "2026-02-16T12:38:50Z")
Test migration None of the below formats are accepted by API. Both requests and responses listed respectively. URL: https://user-api.simplybook.me/admin Request 1: Body: { “jsonrpc”: “2.0”, “method”: “getBookings”… --- ## [\[#10\] Admin getBookings API Call Parameters](https://tech-support.simplybook.me/t/10-admin-getbookings-api-call-parameters/15)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 0\ **Last updated:** [February 16, 2026, 12:36pm UTC](https://tech-support.simplybook.me/t/10-admin-getbookings-api-call-parameters/15 "2026-02-16T12:36:44Z")
Test migration content for issue 10 --- ## [\[#1519\] Edit Event - Internal Server Error](https://tech-support.simplybook.me/t/1519-edit-event-internal-server-error/1520)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 1\ **Last updated:** [February 13, 2026, 10:29am UTC](https://tech-support.simplybook.me/t/1519-edit-event-internal-server-error/1520 "2026-02-13T10:29:20Z")
Migrated from Redmine #1519 | Author: Artem Kapustkin Status: Feedback | Priority: Immediate, there is BUG! | Created: 2026-01-30 I’m trying to update the answers by calling PUT https://secure.simplymeet.me/panel/api… --- ## [\[#1520\] Schedule Returning wrong information](https://tech-support.simplybook.me/t/1520-schedule-returning-wrong-information/1521)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 1\ **Last updated:** [February 2, 2026, 3:18pm UTC](https://tech-support.simplybook.me/t/1520-schedule-returning-wrong-information/1521 "2026-02-02T15:18:34Z")
Migrated from Redmine #1520 | Author: Guilherme Bueno Status: New | Priority: Low, I can wait | Created: 2026-02-02 When calling the schedule endpoint to check a provider’s schedule for December 2025, It returns an ar… --- ## [\[#1515\] 'All custom features are now disabled," I paid 2 month premium on advance and its still showing the error](https://tech-support.simplybook.me/t/1515-all-custom-features-are-now-disabled-i-paid-2-month-premium-on-advance-and-its-still-showing-the-error/1516)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 1\ **Last updated:** [January 27, 2026, 10:38am UTC](https://tech-support.simplybook.me/t/1515-all-custom-features-are-now-disabled-i-paid-2-month-premium-on-advance-and-its-still-showing-the-error/1516 "2026-01-27T10:38:23Z")
Migrated from Redmine #1515 | Author: institutalgovita institutalgovita Status: New | Priority: High, I’m very impatient | Created: 2026-01-27 I paid 2 months premium on advance and its still showing the error --- ## [\[#1514\] getBookingDetails API always returns “Access denied” (-32600) despite valid token](https://tech-support.simplybook.me/t/1514-getbookingdetails-api-always-returns-access-denied-32600-despite-valid-token/1515)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 3\ **Last updated:** [January 26, 2026, 1:17pm UTC](https://tech-support.simplybook.me/t/1514-getbookingdetails-api-always-returns-access-denied-32600-despite-valid-token/1515 "2026-01-26T13:17:44Z")
Migrated from Redmine #1514 | Author: Angela Fernandez Status: Feedback | Priority: High, I’m very impatient | Created: 2026-01-23 Hi all, We are integrating SimplyBook API with n8n using the JSON-RPC API and webhook… [Next page](https://tech-support.simplybook.me/c/bug-reports/5.md?page=1)