# Bug Reports **URL:** https://tech-support.simplybook.me/c/bug-reports/5.md?page=5 [Latest](https://tech-support.simplybook.me/latest.md) · [Categories](https://tech-support.simplybook.me/categories.md) · [Tags](https://tech-support.simplybook.me/tags.md) **Page:** 6 --- ## [\[#1303\] SBM sync issue](https://tech-support.simplybook.me/t/1303-sbm-sync-issue/1303)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 0\ **Last updated:** [November 7, 2024, 4:14am UTC](https://tech-support.simplybook.me/t/1303-sbm-sync-issue/1303 "2024-11-07T04:14:47Z")
Migrated from Redmine #1303 | Author: Ngoc Phung Status: New | Priority: Immediate, there is BUG! | Created: 2024-11-07 Hello, can you pls continue replying me on this one Bug #1300: SBM sync issue - API - Simplybook… --- ## [\[#1300\] SBM sync issue](https://tech-support.simplybook.me/t/1300-sbm-sync-issue/1300)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 9\ **Last updated:** [November 6, 2024, 2:29am UTC](https://tech-support.simplybook.me/t/1300-sbm-sync-issue/1300 "2024-11-06T02:29:09Z")
Migrated from Redmine #1300 | Author: Ngoc Phung Status: Feedback | Priority: High, I’m very impatient | Created: 2024-10-30 Hi, I am seen lots of times SBM vs Outlook sync breaks out of sudden, which makes the events… --- ## [\[#1294\] Booking source ( admin-booked v. self-booked ) in webhook](https://tech-support.simplybook.me/t/1294-booking-source-admin-booked-v-self-booked-in-webhook/1294)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 3\ **Last updated:** [October 31, 2024, 3:09am UTC](https://tech-support.simplybook.me/t/1294-booking-source-admin-booked-v-self-booked-in-webhook/1294 "2024-10-31T03:09:18Z")
Migrated from Redmine #1294 | Author: Michael Wells Status: Feedback | Priority: High, I’m very impatient | Created: 2024-10-23 Doing a lot of SBM work for clients in conversions, and we’re unable to find some data we… --- ## [\[#1297\] ECPay Taiwan Invoice System](https://tech-support.simplybook.me/t/1297-ecpay-taiwan-invoice-system/1297)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 1\ **Last updated:** [October 29, 2024, 10:53am UTC](https://tech-support.simplybook.me/t/1297-ecpay-taiwan-invoice-system/1297 "2024-10-29T10:53:26Z")
Migrated from Redmine #1297 | Author: Ben Tsai Status: Feedback | Priority: High, I’m very impatient | Created: 2024-10-29 I am a user from Taiwan The system has a Taiwan invoice system connected to ECPay but does no… --- ## [\[#1290\] SimplyMeet API - Most endpoints return 500](https://tech-support.simplybook.me/t/1290-simplymeet-api-most-endpoints-return-500/1290)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 3\ **Last updated:** [October 21, 2024, 8:26am UTC](https://tech-support.simplybook.me/t/1290-simplymeet-api-most-endpoints-return-500/1290 "2024-10-21T08:26:35Z")
Migrated from Redmine #1290 | Author: David C Status: Feedback | Priority: High, I’m very impatient | Created: 2024-10-08 I want to know if it is possible to edit an event location (link to meeting) I am unable to up… --- ## [\[#1286\] Ordered products and service add-ons were removed from booking](https://tech-support.simplybook.me/t/1286-ordered-products-and-service-add-ons-were-removed-from-booking/1286)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 2\ **Last updated:** [October 20, 2024, 9:00pm UTC](https://tech-support.simplybook.me/t/1286-ordered-products-and-service-add-ons-were-removed-from-booking/1286 "2024-10-20T21:00:42Z")
Migrated from Redmine #1286 | Author: Thomas Luzat Status: New | Priority: Normal | Created: 2024-09-24 We create bookings, which include products and service add-ons, through the API. We noticed that at least one su… --- ## [\[#1292\] Wants the unit/providers capacity data](https://tech-support.simplybook.me/t/1292-wants-the-unit-providers-capacity-data/1292)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 3\ **Last updated:** [October 17, 2024, 11:55am UTC](https://tech-support.simplybook.me/t/1292-wants-the-unit-providers-capacity-data/1292 "2024-10-17T11:55:51Z")
Migrated from Redmine #1292 | Author: Shubham Kamble Status: New | Priority: Immediate, there is BUG! | Created: 2024-10-17 I want the service provider daily capacity data. So how i can get this through the developer… --- ## [\[#1289\] getStartTimeMatrix: very slow API responses recently (3-10s); throttling? Server problem?](https://tech-support.simplybook.me/t/1289-getstarttimematrix-very-slow-api-responses-recently-3-10s-throttling-server-problem/1289)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 12\ **Last updated:** [October 8, 2024, 3:46pm UTC](https://tech-support.simplybook.me/t/1289-getstarttimematrix-very-slow-api-responses-recently-3-10s-throttling-server-problem/1289 "2024-10-08T15:46:22Z")
Migrated from Redmine #1289 | Author: Thomas Luzat Status: Feedback | Priority: High, I’m very impatient | Created: 2024-10-08 We did get recent response times from getStartTimeMatrix (well below 1-2s) in the past, bu… --- ## [\[#1288\] Problems with getStartTimeMatrix when count \> 1](https://tech-support.simplybook.me/t/1288-problems-with-getstarttimematrix-when-count-1/1288)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 3\ **Last updated:** [September 26, 2024, 3:49pm UTC](https://tech-support.simplybook.me/t/1288-problems-with-getstarttimematrix-when-count-1/1288 "2024-09-26T15:49:53Z")
Migrated from Redmine #1288 | Author: Harbin Betancourt Status: New | Priority: High, I’m very impatient | Created: 2024-09-26 I’m trying to use getStartTimeMatrix to get the aviability for a given period of time: Mi… --- ## [\[#1284\] Unable to export bookings report](https://tech-support.simplybook.me/t/1284-unable-to-export-bookings-report/1284)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 1\ **Last updated:** [September 25, 2024, 8:32am UTC](https://tech-support.simplybook.me/t/1284-unable-to-export-bookings-report/1284 "2024-09-25T08:32:00Z")
Migrated from Redmine #1284 | Author: Stephanie Collis Status: New | Priority: Immediate, there is BUG! | Created: 2024-09-23 I’m trying export my bookings report, but the export button isn’t triggering anything. --- ## [\[#1279\] Failed legacy api authentication](https://tech-support.simplybook.me/t/1279-failed-legacy-api-authentication/1279)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 4\ **Last updated:** [September 12, 2024, 1:39pm UTC](https://tech-support.simplybook.me/t/1279-failed-legacy-api-authentication/1279 "2024-09-12T13:39:53Z")
Migrated from Redmine #1279 | Author: Matteo Frigerio Status: New | Priority: Immediate, there is BUG! | Created: 2024-09-12 When I perform curl --location 'https://user-api.simplybook.me/login' \\ --header 'Content… --- ## [\[#1277\] API Callback with empty request](https://tech-support.simplybook.me/t/1277-api-callback-with-empty-request/1277)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 14\ **Last updated:** [September 10, 2024, 3:08pm UTC](https://tech-support.simplybook.me/t/1277-api-callback-with-empty-request/1277 "2024-09-10T15:08:17Z")
Migrated from Redmine #1277 | Author: Guilherme Bueno Status: New | Priority: Immediate, there is BUG! | Created: 2024-09-10 Today at around 9:15 EST we stopped receiving any data with the callback requests from the … --- ## [\[#1031\] "page is in another universe" and "Wrong API key" messages](https://tech-support.simplybook.me/t/1031-page-is-in-another-universe-and-wrong-api-key-messages/1031)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 7\ **Last updated:** [September 10, 2024, 1:09pm UTC](https://tech-support.simplybook.me/t/1031-page-is-in-another-universe-and-wrong-api-key-messages/1031 "2024-09-10T13:09:07Z")
Migrated from Redmine #1031 | Author: Matteo Frigerio Status: Feedback | Priority: High, I’m very impatient | Created: 2023-03-21 Good Morning, I encounter the following issues while interacting with simplybook and hi… --- ## [\[#1268\] Issue with API Integration - Receiving 401 Unauthorized Error](https://tech-support.simplybook.me/t/1268-issue-with-api-integration-receiving-401-unauthorized-error/1268)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 7\ **Last updated:** [August 30, 2024, 12:31pm UTC](https://tech-support.simplybook.me/t/1268-issue-with-api-integration-receiving-401-unauthorized-error/1268 "2024-08-30T12:31:55Z")
Migrated from Redmine #1268 | Author: Juan Fernando Gaitan Status: Closed | Priority: High, I’m very impatient | Created: 2024-08-29 Hello SimplyBook.me Support Team, I am currently attempting to integrate the Simply… --- ## [\[#1262\] Can't create clients from admin API](https://tech-support.simplybook.me/t/1262-cant-create-clients-from-admin-api/1262)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 2\ **Last updated:** [August 16, 2024, 4:37pm UTC](https://tech-support.simplybook.me/t/1262-cant-create-clients-from-admin-api/1262 "2024-08-16T16:37:05Z")
Migrated from Redmine #1262 | Author: Alan Miranda Status: New | Priority: High, I’m very impatient | Created: 2024-08-16 I’m using the admin API to integrate SimplyBook into my website’s API. So far, all the endpoin… --- ## [\[#1260\] Down time 03/08 afternoon](https://tech-support.simplybook.me/t/1260-down-time-03-08-afternoon/1260)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 4\ **Last updated:** [August 8, 2024, 9:08am UTC](https://tech-support.simplybook.me/t/1260-down-time-03-08-afternoon/1260 "2024-08-08T09:08:02Z")
Migrated from Redmine #1260 | Author: Elodie Barnoux Status: New | Priority: High, I’m very impatient | Created: 2024-08-08 Hello, 03/08/2024 afternoon between 15h04 and 16h10 we have had 502 trying to contact your A… --- ## [\[#1257\] Booking webhook for recurring events](https://tech-support.simplybook.me/t/1257-booking-webhook-for-recurring-events/1257)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 0\ **Last updated:** [July 16, 2024, 3:35pm UTC](https://tech-support.simplybook.me/t/1257-booking-webhook-for-recurring-events/1257 "2024-07-16T15:35:39Z")
Migrated from Redmine #1257 | Author: Gym Master Status: New | Priority: Immediate, there is BUG! | Created: 2024-07-16 Hi, looks like this bug still exist: Bug #1048: Webhooks for recurring events - API - Simplybook… --- ## [\[#1048\] Webhooks for recurring events](https://tech-support.simplybook.me/t/1048-webhooks-for-recurring-events/1048)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 3\ **Last updated:** [July 15, 2024, 4:28am UTC](https://tech-support.simplybook.me/t/1048-webhooks-for-recurring-events/1048 "2024-07-15T04:28:42Z")
Migrated from Redmine #1048 | Author: Tomas Chiller Status: New | Priority: Normal | Created: 2023-04-20 Hi Simplybook, I’m integrating SimplyBook with an external service using Webhooks and REST API. For a single e… --- ## [\[#1254\] Unable to filter the data based on date\_from in getBookingReport () ](https://tech-support.simplybook.me/t/1254-unable-to-filter-the-data-based-on-date-from-in-getbookingreport/1254)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 8\ **Last updated:** [July 10, 2024, 3:01pm UTC](https://tech-support.simplybook.me/t/1254-unable-to-filter-the-data-based-on-date-from-in-getbookingreport/1254 "2024-07-10T15:01:53Z")
Migrated from Redmine #1254 | Author: Shubham Kamble Status: Feedback | Priority: Low, I can wait | Created: 2024-07-10 I trying to get the data from the getBookingReport () using python script. I am getting the data … --- ## [\[#1253\] Updating custom fields without sending a notification mail](https://tech-support.simplybook.me/t/1253-updating-custom-fields-without-sending-a-notification-mail/1253)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 1\ **Last updated:** [July 9, 2024, 7:31am UTC](https://tech-support.simplybook.me/t/1253-updating-custom-fields-without-sending-a-notification-mail/1253 "2024-07-09T07:31:45Z")
Migrated from Redmine #1253 | Author: Thomas Luzat Status: Feedback | Priority: High, I’m very impatient | Created: 2024-07-08 I need to update additional fields for booking. Currently, I call GET on https://user-api-… --- ## [\[#1250\] https://user-api-v2.simplybook.pro/admin/clients returns "Access Denied"](https://tech-support.simplybook.me/t/1250-https-user-api-v2-simplybook-pro-admin-clients-returns-access-denied/1250)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 7\ **Last updated:** [July 5, 2024, 5:19pm UTC](https://tech-support.simplybook.me/t/1250-https-user-api-v2-simplybook-pro-admin-clients-returns-access-denied/1250 "2024-07-05T17:19:19Z")
Migrated from Redmine #1250 | Author: Y R Status: Feedback | Priority: Immediate, there is BUG! | Created: 2024-07-04 Hi, We’re able to create bookings with the /admin/bookings endpoint, but with the same Token, we … --- ## [\[#1249\] JSON RPC method addClient returns error '-32066: Client with this email already exist'](https://tech-support.simplybook.me/t/1249-json-rpc-method-addclient-returns-error-32066-client-with-this-email-already-exist/1249)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 2\ **Last updated:** [July 3, 2024, 7:37am UTC](https://tech-support.simplybook.me/t/1249-json-rpc-method-addclient-returns-error-32066-client-with-this-email-already-exist/1249 "2024-07-03T07:37:29Z")
Migrated from Redmine #1249 | Author: Ngoc Phung Status: New | Priority: Immediate, there is BUG! | Created: 2024-07-02 My company is https://magnet2.secure.nobia.enterpriseappointments.com/ When I try making multip… --- ## [\[#1247\] API Outage](https://tech-support.simplybook.me/t/1247-api-outage/1247)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 1\ **Last updated:** [June 26, 2024, 6:59am UTC](https://tech-support.simplybook.me/t/1247-api-outage/1247 "2024-06-26T06:59:12Z")
Migrated from Redmine #1247 | Author: Cesar Martinez Status: New | Priority: Immediate, there is BUG! | Created: 2024-06-25 Did anyone have issues with the public booking API yesterday. My company’s website had an e… --- ## [\[#1242\] Change email template](https://tech-support.simplybook.me/t/1242-change-email-template/1242)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 0\ **Last updated:** [June 12, 2024, 9:50am UTC](https://tech-support.simplybook.me/t/1242-change-email-template/1242 "2024-06-12T09:50:34Z")
Migrated from Redmine #1242 | Author: Nicolas Abrovich Status: New | Priority: High, I’m very impatient | Created: 2024-06-12 Hi how to custom in email : \[client\_bookings\_link\] i want : https://example.com/booking… --- ## [\[#1241\] Assistance Needed for Webhook and Event Handling with SimplyBook](https://tech-support.simplybook.me/t/1241-assistance-needed-for-webhook-and-event-handling-with-simplybook/1241)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 1\ **Last updated:** [June 6, 2024, 5:33pm UTC](https://tech-support.simplybook.me/t/1241-assistance-needed-for-webhook-and-event-handling-with-simplybook/1241 "2024-06-06T17:33:58Z")
Migrated from Redmine #1241 | Author: Yovel Yaffe Status: Feedback | Priority: High, I’m very impatient | Created: 2024-06-06 Dear SimplyBook.me Support Team, I hope this message finds you well. We are currently usin… --- ## [\[#1239\] Custom payment - logo](https://tech-support.simplybook.me/t/1239-custom-payment-logo/1239)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 3\ **Last updated:** [May 31, 2024, 7:08am UTC](https://tech-support.simplybook.me/t/1239-custom-payment-logo/1239 "2024-05-31T07:08:39Z")
Migrated from Redmine #1239 | Author: Tudor Cotop Status: Feedback | Priority: High, I’m very impatient | Created: 2024-05-30 We’ve added a custom payment feature, and I was wondering if there’s a way to customise the… --- ## [\[#1230\] Signature is not set error](https://tech-support.simplybook.me/t/1230-signature-is-not-set-error/1230)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 12\ **Last updated:** [May 30, 2024, 7:48pm UTC](https://tech-support.simplybook.me/t/1230-signature-is-not-set-error/1230 "2024-05-30T19:48:03Z")
Migrated from Redmine #1230 | Author: Tudor Cotop Status: Feedback | Priority: High, I’m very impatient | Created: 2024-05-07 I have been trying to build a custom payment processor, following the steps described here:… --- ## [\[#1238\] Error "\[-32000\] Company does not exist"](https://tech-support.simplybook.me/t/1238-error-32000-company-does-not-exist/1238)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 1\ **Last updated:** [May 30, 2024, 1:19pm UTC](https://tech-support.simplybook.me/t/1238-error-32000-company-does-not-exist/1238 "2024-05-30T13:19:59Z")
Migrated from Redmine #1238 | Author: Shubham Kamble Status: Feedback | Priority: High, I’m very impatient | Created: 2024-05-30 From the developer page. Unable to get the data from api request. After adding the api k… --- ## [\[#1237\] Custom payment procesor issue](https://tech-support.simplybook.me/t/1237-custom-payment-procesor-issue/1237)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 1\ **Last updated:** [May 30, 2024, 8:02am UTC](https://tech-support.simplybook.me/t/1237-custom-payment-procesor-issue/1237 "2024-05-30T08:02:40Z")
Migrated from Redmine #1237 | Author: mm ee Status: Feedback | Priority: High, I’m very impatient | Created: 2024-05-29 Hello, I intend to add Netopia Payments as custom procesor, I did and account with them, I gave … --- ## [\[#1236\] API Error code: -32082](https://tech-support.simplybook.me/t/1236-api-error-code-32082/1236)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 1\ **Last updated:** [May 28, 2024, 10:45am UTC](https://tech-support.simplybook.me/t/1236-api-error-code-32082/1236 "2024-05-28T10:45:45Z")
Migrated from Redmine #1236 | Author: Susanne S Status: Feedback | Priority: Normal | Created: 2024-05-28 Hallo, hope you can explain me the reason of this error? Thanks a lot in advance, Susanne 11:57:55 \[Info\]:S… [Previous page](https://tech-support.simplybook.me/c/bug-reports/5.md?page=4) [Next page](https://tech-support.simplybook.me/c/bug-reports/5.md?page=6)