# General **URL:** https://tech-support.simplybook.me/c/general/4.md [Latest](https://tech-support.simplybook.me/latest.md) · [Categories](https://tech-support.simplybook.me/categories.md) · [Tags](https://tech-support.simplybook.me/tags.md) --- ## [Welcome to simplybook.me Tech Support! 👋](https://tech-support.simplybook.me/t/welcome-to-simplybook-me-tech-support/5)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 0\ **Last updated:** [February 16, 2026, 10:09am UTC](https://tech-support.simplybook.me/t/welcome-to-simplybook-me-tech-support/5 "2026-02-16T10:09:54Z")
We are so glad you joined us. simplybook.me Tech Support The official SimplyBook.me developer community: technical API support, integration discussions, and real-time documentation assistance. Here are some things yo… --- ## [About the General category](https://tech-support.simplybook.me/t/about-the-general-category/3)
**Author:** [@system](https://tech-support.simplybook.me/u/system)\ **Replies:** 0\ **Last updated:** [February 16, 2026, 10:09am UTC](https://tech-support.simplybook.me/t/about-the-general-category/3 "2026-02-16T10:09:47Z")
Welcome to the General category, the central gathering place for our community members. This space is designed for high-level discussions, platform announcements, and general feedback regarding SimplyBook.me. If you have… --- ## [Is the booking platform affected by the PHP vulnerabilities CVE-2026-109618 / CVE-2026-109619 (PHP2Shell)?](https://tech-support.simplybook.me/t/is-the-booking-platform-affected-by-the-php-vulnerabilities-cve-2026-109618-cve-2026-109619-php2shell/2483)
**Author:** [@Toshiyuki](https://tech-support.simplybook.me/u/Toshiyuki)\ **Replies:** 4\ **Last updated:** [October 22, 2026, 8:34am UTC](https://tech-support.simplybook.me/t/is-the-booking-platform-affected-by-the-php-vulnerabilities-cve-2026-109618-cve-2026-109619-php2shell/2483 "2026-10-22T08:34:59Z")
Hello SimplyBook.me team, On October 21, 2026, the PHP project released security updates for two critical remote code execution vulnerabilities (CVE-2026-109618 and CVE-2026-109619, also known as “PHP2Shell”). The fixed… --- ## [Cancel Booking via Zapier](https://tech-support.simplybook.me/t/cancel-booking-via-zapier/2469)
**Author:** [@SJH-747](https://tech-support.simplybook.me/u/SJH-747)\ **Replies:** 2\ **Last updated:** [October 20, 2026, 12:23am UTC](https://tech-support.simplybook.me/t/cancel-booking-via-zapier/2469 "2026-10-20T00:23:32Z")
How do i cancel a booking via the api and Zapier. What is needed programmatically and/or specific user profile etc. Steve --- ## [Is https://user-api.simplybook.cc depreciated?](https://tech-support.simplybook.me/t/is-https-user-api-simplybook-cc-depreciated/2449)
**Author:** [@Jon](https://tech-support.simplybook.me/u/Jon)\ **Replies:** 3\ **Last updated:** [October 16, 2026, 8:36am UTC](https://tech-support.simplybook.me/t/is-https-user-api-simplybook-cc-depreciated/2449 "2026-10-16T08:36:32Z")
I was recently given some advise on how I should retrieve a token using the “admin/auth” endpoint. We were using the simpybook endpoint “user-api.simplybook.cc” to retrieve our bookings. However, the endpoint “user-api.… --- ## [Client authorization required](https://tech-support.simplybook.me/t/client-authorization-required/2384)
**Author:** [@SJH-747](https://tech-support.simplybook.me/u/SJH-747)\ **Replies:** 2\ **Last updated:** [September 29, 2026, 10:35pm UTC](https://tech-support.simplybook.me/t/client-authorization-required/2384 "2026-09-29T22:35:36Z")
I’m integrating with your JSON-RPC API (company login: carinda) via a custom Zapier automation, and I’m stuck on a book() call that consistently fails with the error: “Client authorization required” This error is not l… --- ## [Does manually receiving a balance payment trigger the REST new\_invoice webhook?](https://tech-support.simplybook.me/t/does-manually-receiving-a-balance-payment-trigger-the-rest-new-invoice-webhook/2377)
**Author:** [@Playback](https://tech-support.simplybook.me/u/Playback)\ **Replies:** 0\ **Last updated:** [September 28, 2026, 7:10am UTC](https://tech-support.simplybook.me/t/does-manually-receiving-a-balance-payment-trigger-the-rest-new-invoice-webhook/2377 "2026-09-28T07:10:23Z")
Hi SimplyBook.me team, I would like to clarify the webhook behaviour when staff manually confirm payment of an existing remaining-balance invoice. Example scenario — hypothetical amounts: A booking has a total price … --- ## [User Keys does not appear in my Settings menu](https://tech-support.simplybook.me/t/user-keys-does-not-appear-in-my-settings-menu/2335)
**Author:** [@abbwellgroup](https://tech-support.simplybook.me/u/abbwellgroup)\ **Replies:** 1\ **Last updated:** [September 21, 2026, 7:33am UTC](https://tech-support.simplybook.me/t/user-keys-does-not-appear-in-my-settings-menu/2335 "2026-09-21T07:33:38Z")
I have the API (for development) Custom Feature enabled and can see my Public JSON-RPC API Key, Public REST API Key and Secret API Key. I need to use the Company Administration JSON-RPC API via getUserToken() and /admin/… --- ## [Google and Facebook Client Authentication via API](https://tech-support.simplybook.me/t/google-and-facebook-client-authentication-via-api/2304)
**Author:** [@Pandi](https://tech-support.simplybook.me/u/Pandi)\ **Replies:** 1\ **Last updated:** [September 18, 2026, 7:23am UTC](https://tech-support.simplybook.me/t/google-and-facebook-client-authentication-via-api/2304 "2026-09-18T07:23:33Z")
Hello, we are developing a fully custom booking website for IndoPsyCare using the SimplyBook.me JSON-RPC API, without the default booking page or booking widget. We need to implement: Client sign-in with Google Client… --- ## [ClassPass feature not allowing 3rd party booking](https://tech-support.simplybook.me/t/classpass-feature-not-allowing-3rd-party-booking/2282)
**Author:** [@Premiere](https://tech-support.simplybook.me/u/Premiere)\ **Replies:** 3\ **Last updated:** [September 14, 2026, 9:57am UTC](https://tech-support.simplybook.me/t/classpass-feature-not-allowing-3rd-party-booking/2282 "2026-09-14T09:57:11Z")
I recently enabled the ClassPass feature, but when the team at ClassPass attempts to test the reservation feature, they continue to receive an error that prevents a successful test. They would like to know if ther are an… --- ## [Twilio - Sms not working - approved sender ID](https://tech-support.simplybook.me/t/twilio-sms-not-working-approved-sender-id/2284)
**Author:** [@Accustom](https://tech-support.simplybook.me/u/Accustom)\ **Replies:** 4\ **Last updated:** [September 11, 2026, 2:35pm UTC](https://tech-support.simplybook.me/t/twilio-sms-not-working-approved-sender-id/2284 "2026-09-11T14:35:01Z")
Not happy with custom feature. Twilio sms - messages not working. Simplybookme online support won’t help even though it’s a reccomended 3 Have check SSID / Token / Sender ID all correct Disabled and re-enabled custom… --- ## [API daily request limit – WaxMe Ltd receiving “Too many requests”](https://tech-support.simplybook.me/t/api-daily-request-limit-waxme-ltd-receiving-too-many-requests/2276)
**Author:** [@Waxme](https://tech-support.simplybook.me/u/Waxme)\ **Replies:** 1\ **Last updated:** [September 10, 2026, 7:09am UTC](https://tech-support.simplybook.me/t/api-daily-request-limit-waxme-ltd-receiving-too-many-requests/2276 "2026-09-10T07:09:26Z")
Hi, We use the SimplyBook JSON-RPC API to provide live appointment availability on our external booking website, waxme.uk. We are currently receiving: Error code: -32600 Message: “Too many requests” I have seen your… --- ## [Admin API book() returns -32070 for required Additional Fields](https://tech-support.simplybook.me/t/admin-api-book-returns-32070-for-required-additional-fields/2171)
**Author:** [@somooalfakhama](https://tech-support.simplybook.me/u/somooalfakhama)\ **Replies:** 1\ **Last updated:** [August 28, 2026, 8:01am UTC](https://tech-support.simplybook.me/t/admin-api-book-returns-32070-for-required-additional-fields/2171 "2026-08-28T08:01:55Z")
Hello, We are integrating a custom booking interface with the SimplyBook.me Admin API. Authentication, addClient(), service retrieval, availability, and isPaymentRequired() are working successfully. However, Admin API… --- ## [Can't get client meeting link, only provider link](https://tech-support.simplybook.me/t/cant-get-client-meeting-link-only-provider-link/1801)
**Author:** [@LC\_DUK](https://tech-support.simplybook.me/u/LC_DUK)\ **Replies:** 1\ **Last updated:** [June 17, 2026, 10:08am UTC](https://tech-support.simplybook.me/t/cant-get-client-meeting-link-only-provider-link/1801 "2026-06-17T10:08:03Z")
Hello, We need to get the meeting link for clients. The methods listed in the API documentation only return Provider meeting links: Method 1 RPC 2.0 POST /admin/ method: getBookingOnlineMeetingLink Method 2 REST … --- ## [Dedicated server simplybook and custom flow](https://tech-support.simplybook.me/t/dedicated-server-simplybook-and-custom-flow/1928)
**Author:** [@thijmo](https://tech-support.simplybook.me/u/thijmo)\ **Replies:** 1\ **Last updated:** [June 15, 2026, 7:57am UTC](https://tech-support.simplybook.me/t/dedicated-server-simplybook-and-custom-flow/1928 "2026-06-15T07:57:12Z")
Hi, We’re building a custom funnel on our own site (API v2, server-side) and want to show available slots for several locations side by side per date. timeline/slots (with available\_count) takes a single service\_id + p… --- ## [How does data tracking works if you transfer to yourdomain.simplybook.pro](https://tech-support.simplybook.me/t/how-does-data-tracking-works-if-you-transfer-to-yourdomain-simplybook-pro/1918)
**Author:** [@thijmo](https://tech-support.simplybook.me/u/thijmo)\ **Replies:** 0\ **Last updated:** [June 11, 2026, 3:32pm UTC](https://tech-support.simplybook.me/t/how-does-data-tracking-works-if-you-transfer-to-yourdomain-simplybook-pro/1918 "2026-06-11T15:32:47Z")
Hi, If you have a custom front-end booking flow that goes through SBPay → Mollie → yourdomain.simplybook.pro, how does the data tracking work? --- ## [Payment process with custom front end](https://tech-support.simplybook.me/t/payment-process-with-custom-front-end/1777)
**Author:** [@thijmo](https://tech-support.simplybook.me/u/thijmo)\ **Replies:** 6\ **Last updated:** [June 4, 2026, 12:57pm UTC](https://tech-support.simplybook.me/t/payment-process-with-custom-front-end/1777 "2026-06-04T12:57:11Z")
Hi, I’m looking in to build a custom front-end on the SimplyBook API and would like to handle payments via SimplyBook/SBPay rather than building the full payment flow myself. After calling book() and getBookingCart(), … --- ## [Getting provider schedule for a service](https://tech-support.simplybook.me/t/getting-provider-schedule-for-a-service/1878)
**Author:** [@ricohumme](https://tech-support.simplybook.me/u/ricohumme)\ **Replies:** 4\ **Last updated:** [June 2, 2026, 12:05pm UTC](https://tech-support.simplybook.me/t/getting-provider-schedule-for-a-service/1878 "2026-06-02T12:05:10Z")
Hi, I am seeing an issue where I am retrieving the schedule for a provider 25 and service 2. The provider is schedule to work that day for service 2, but there are no more available time slots for that service. Compan… --- ## [API User Keys return 401 Unauthorized after enabling/disabling 2FA](https://tech-support.simplybook.me/t/api-user-keys-return-401-unauthorized-after-enabling-disabling-2fa/1863)
**Author:** [@salon.llarusa](https://tech-support.simplybook.me/u/salon.llarusa)\ **Replies:** 1\ **Last updated:** [June 1, 2026, 9:36am UTC](https://tech-support.simplybook.me/t/api-user-keys-return-401-unauthorized-after-enabling-disabling-2fa/1863 "2026-06-01T09:36:11Z")
After I enabled Two-Factor Authentication on my account and then disabled it, all API User Keys stopped working. Getting \[401\] Unauthorized error in Make.com integration. --- ## [Intake questions throwing 500 errors](https://tech-support.simplybook.me/t/intake-questions-throwing-500-errors/1843)
**Author:** [@stefanorr](https://tech-support.simplybook.me/u/stefanorr)\ **Replies:** 2\ **Last updated:** [May 28, 2026, 7:46am UTC](https://tech-support.simplybook.me/t/intake-questions-throwing-500-errors/1843 "2026-05-28T07:46:22Z")
account: theclubroomnz When making a booking I use the API to get the intake questions for the service, then when making the booking call I use the ids to answer the questions. E.g Intake response: { "data": \\\[ … --- ## [Dynamic booking lead time based on existing bookings](https://tech-support.simplybook.me/t/dynamic-booking-lead-time-based-on-existing-bookings/1853)
**Author:** [@thijmo](https://tech-support.simplybook.me/u/thijmo)\ **Replies:** 1\ **Last updated:** [May 27, 2026, 7:33am UTC](https://tech-support.simplybook.me/t/dynamic-booking-lead-time-based-on-existing-bookings/1853 "2026-05-27T07:33:14Z")
Our heaters need about 45 minutes to warm up before a session can start. Because of this, customers should normally be able to book up until 45 minutes before the session starts. However, if there’s already a booking fo… --- ## [Gettin forbidden (403) in api call](https://tech-support.simplybook.me/t/gettin-forbidden-403-in-api-call/1818)
**Author:** [@slivanios](https://tech-support.simplybook.me/u/slivanios)\ **Replies:** 14\ **Last updated:** [May 21, 2026, 8:17am UTC](https://tech-support.simplybook.me/t/gettin-forbidden-403-in-api-call/1818 "2026-05-21T08:17:07Z")
Hello I am receiving this https://user-api-v2.simplybook.pro:443/admin/company/info’ failed: forbidden (403). “message”: “Access denied”, error after calling the api around 80 times I am trying to reprosses some reco… --- ## [Admin API bookings — payment status, notifications, and add-ons/POS items not recording](https://tech-support.simplybook.me/t/admin-api-bookings-payment-status-notifications-and-add-ons-pos-items-not-recording/1787)
**Author:** [@Oscaralva](https://tech-support.simplybook.me/u/Oscaralva)\ **Replies:** 0\ **Last updated:** [May 13, 2026, 7:41am UTC](https://tech-support.simplybook.me/t/admin-api-bookings-payment-status-notifications-and-add-ons-pos-items-not-recording/1787 "2026-05-13T07:41:34Z")
We have a custom booking widget on our website (not SimplyBook’s embedded widget) that collects all booking details and creates the booking via the SimplyBook API. We’re using Stripe for payment processing. We have a fe… --- ## [Requesting access to hidden Service/Provider data via API for data analysis](https://tech-support.simplybook.me/t/requesting-access-to-hidden-service-provider-data-via-api-for-data-analysis/1735)
**Author:** [@winniechen](https://tech-support.simplybook.me/u/winniechen)\ **Replies:** 1\ **Last updated:** [May 12, 2026, 10:36am UTC](https://tech-support.simplybook.me/t/requesting-access-to-hidden-service-provider-data-via-api-for-data-analysis/1735 "2026-05-12T10:36:19Z")
Our company intends to use API data from hidden services and providers for data analysis purposes. However, we found that the data is only accessible if the “Display” setting is enabled. Are there alternative configura… --- ## [How to mark a booking as "Paid" via Admin API (JSON-RPC 2.0)? Getting -32600 Invalid request](https://tech-support.simplybook.me/t/how-to-mark-a-booking-as-paid-via-admin-api-json-rpc-2-0-getting-32600-invalid-request/1677)
**Author:** [@100neko](https://tech-support.simplybook.me/u/100neko)\ **Replies:** 1\ **Last updated:** [May 11, 2026, 2:21pm UTC](https://tech-support.simplybook.me/t/how-to-mark-a-booking-as-paid-via-admin-api-json-rpc-2-0-getting-32600-invalid-request/1677 "2026-05-11T14:21:11Z")
Hello everyone, I am currently building a custom booking flow using Google Apps Script and Stripe Checkout. I need to mark a booking as “Paid” and confirm it using the SimplyBook.me Admin API (JSON-RPC 2.0) after a succ… --- ## [Hi, i need a help to how can i get the packages related to a customer](https://tech-support.simplybook.me/t/hi-i-need-a-help-to-how-can-i-get-the-packages-related-to-a-customer/1733)
**Author:** [@casadacoluna](https://tech-support.simplybook.me/u/casadacoluna)\ **Replies:** 0\ **Last updated:** [April 28, 2026, 2:15pm UTC](https://tech-support.simplybook.me/t/hi-i-need-a-help-to-how-can-i-get-the-packages-related-to-a-customer/1733 "2026-04-28T14:15:28Z")
I found a issue to how can i get the package related to a customer, i see we have the batch\_id, that returns me the booking is linked to him, but i need a way to return to me if we have a package associated with the cust… --- ## [Booking ID and Haas missing](https://tech-support.simplybook.me/t/booking-id-and-haas-missing/1659)
**Author:** [@reviva](https://tech-support.simplybook.me/u/reviva)\ **Replies:** 1\ **Last updated:** [April 15, 2026, 7:45am UTC](https://tech-support.simplybook.me/t/booking-id-and-haas-missing/1659 "2026-04-15T07:45:51Z")
Integration with Make - was working just fine, after i change the booking appointment design, the integration started to fail because the booking ID and Haas information was not goinf throw! So everytime i try to book so… --- ## [How to get time slots?](https://tech-support.simplybook.me/t/how-to-get-time-slots/1617)
**Author:** [@hari\_suddapalli](https://tech-support.simplybook.me/u/hari_suddapalli)\ **Replies:** 5\ **Last updated:** [March 27, 2026, 11:46am UTC](https://tech-support.simplybook.me/t/how-to-get-time-slots/1617 "2026-03-27T11:46:41Z")
https://user-api-v2.bookings.vicinity.com.au/admin/timeline/slots?date\_from=2026-03-31&date\_to=2026-03-31&service\_id=41&with\_available\_slots=1&provider\_id=23 I am trying to get the below API by using the post man The r… --- ## [API consultation](https://tech-support.simplybook.me/t/api-consultation/1569)
**Author:** [@Angelo](https://tech-support.simplybook.me/u/Angelo)\ **Replies:** 3\ **Last updated:** [March 23, 2026, 8:26am UTC](https://tech-support.simplybook.me/t/api-consultation/1569 "2026-03-23T08:26:34Z")
I have a question. We have a client who I looking to integrate symplybook, we have an ai assistant who should call the API to know the free slots for a particular activity in a week. Is that possible? --- ## [REST Admin API endpoint](https://tech-support.simplybook.me/t/rest-admin-api-endpoint/1589)
**Author:** [@Analista](https://tech-support.simplybook.me/u/Analista)\ **Replies:** 1\ **Last updated:** [March 18, 2026, 11:49am UTC](https://tech-support.simplybook.me/t/rest-admin-api-endpoint/1589 "2026-03-18T11:49:53Z")
Hello, I am trying to create a service using the REST Admin API endpoint: POST /admin/services But I am not sure which credentials should be used for authentication (API key, secret API key, or API user keys). I atte… [Next page](https://tech-support.simplybook.me/c/general/4.md?page=1)