# \[#1260\] Down time 03/08 afternoon
**URL:** https://tech-support.simplybook.me/t/1260-down-time-03-08-afternoon/1260
**Category:** Bug Reports
**Tags:** migrated, redmine-1260
**Created:** [August 8, 2024, 8:48am UTC](https://tech-support.simplybook.me/t/1260-down-time-03-08-afternoon/1260 "2024-08-08T08:48:29Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@system](https://tech-support.simplybook.me/u/system)
#### Post date: [August 8, 2024, 8:48am UTC](https://tech-support.simplybook.me/t/1260-down-time-03-08-afternoon/1260/1 "2024-08-08T08:48:29Z")
**Migrated from Redmine #1260** | _Author: Elodie Barnoux_
_Status: New | Priority: High, I’m very impatient | Created: 2024-08-08_
* * *
Hello,
03/08/2024 afternoon between 15h04 and 16h10 we have had 502 trying to contact your API :
• /admin/services/{id}
• /admin/providers
We also notice that your website wasn’t accessible at this time
My technical teams indicate that the 502 error is raised by nginx when the request is not accessible. Our sbm-cache-proxy was not overloaded at that time. The proxy is configured to pass requests as is to Simply Book Me. Everything leads us to believe that it is not an error on our proxy but on your side. It is possible that one of your servers hidden behind an nginx and a load balancer was in poor condition for a while. Leading to these 502 errors.
Can you push the analysis a bit on your side and tell me what’s was going wrong ?
Thanks
Elodie
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### Author:  [@system](https://tech-support.simplybook.me/u/system)
#### Post date: [August 8, 2024, 8:53am UTC](https://tech-support.simplybook.me/t/1260-down-time-03-08-afternoon/1260/2 "2024-08-08T08:53:55Z")
**Redmine Admin** wrote:
hi, we had an partial outage because of one of balance server failure at this time.
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### Author:  [@system](https://tech-support.simplybook.me/u/system)
#### Post date: [August 8, 2024, 8:59am UTC](https://tech-support.simplybook.me/t/1260-down-time-03-08-afternoon/1260/3 "2024-08-08T08:59:08Z")
**Elodie Barnoux** wrote:
Thank you for your quick response. Do you have a status page for the state of your server? This would help our support diagnose problems.
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### Author:  [@system](https://tech-support.simplybook.me/u/system)
#### Post date: [August 8, 2024, 9:00am UTC](https://tech-support.simplybook.me/t/1260-down-time-03-08-afternoon/1260/4 "2024-08-08T09:00:58Z")
**Redmine Admin** wrote:
yes [https://status.d.simplybook.me/](https://status.d.simplybook.me/)
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### Author:  [@system](https://tech-support.simplybook.me/u/system)
#### Post date: [August 8, 2024, 9:08am UTC](https://tech-support.simplybook.me/t/1260-down-time-03-08-afternoon/1260/5 "2024-08-08T09:08:02Z")
**Elodie Barnoux** wrote:
Thank you. I have subscribed to this site. How do I know which server number I am on? Also I see that the status was updated on March 7, 2022, and there is no information in the past incident of the incident you mentioned to me. Is this normal?