Hello,
We are experiencing an issue with callback webhooks.
Our callback URL is working correctly, and we receive webhooks from two out of three locations.
However, bookings created or updated in one specific location do not trigger any callback requests.
Details:
- Company: jdpmassage.secure.simplybook.me
- Callback URL: https://…
- 3 locations are configured.
- Webhooks from 2 locations are received successfully.
- Webhooks from 1 location are never received.
Could you please check whether callback events are being generated and sent for bookings from this location?
If necessary, I can provide:
- the location ID,
- booking IDs,
- timestamps of the bookings that should have triggered the callback.
Thank you.