Hello,
We are experiencing an issue with the API/integration between SimplyBook me and Zapier.
Our supplier internal platform receives booking information from SimplyBook me through Zapier, and this integration had been working normally until yesterday.
However, since the following times, we have stopped receiving any data:
-
Areias do Seixo SimplyBook me account: no data received since 31/08 at 11:47
-
Noah Surf House SimplyBook me account: no data received since 31/08 at 12:37
We have already contacted Zapier support, and according to them, the requests are no longer reaching Zapier.
They also mentioned that there may have been an update on the SimplyBook me side that changed the way Zapier connects to SimplyBook me, requiring some configuration changes in Zapier.
However, SimplyBook me general support informed us that there were no recent changes from their side and advised us to contact the API support team directly.
Could you please help us investigate whether there has been any change, issue, authentication problem, webhook/API delivery problem, or endpoint-related issue that could explain why requests are no longer being sent from SimplyBook me to Zapier?
The integration was working normally before the timestamps mentioned above and then stopped without any changes made by our team.
Please let us know if you need our SimplyBook me account details, API credentials reference, Zapier configuration details, or any additional information to investigate the logs.
Thank you very much.