[#1074] Issue with Callback URL (Webhook) Not Being Called for Website Bookings

Bug Reports
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1

Migrated from Redmine #1074 | Author: Pdev TUS
Status: New | Priority: High, I’m very impatient | Created: 2023-06-29

Regarding the callback URL (webhook) configured for our Simplybook backend.

We have noticed that the callback URL (webhook) is not being triggered when bookings are created directly from our website or webpage. However, the callback is functioning as expected when bookings are made from the Simplybook backend.

Please let us know if there is any further information or action required from our end. We look forward to your prompt attention and resolution to this matter.

2

Redmine Admin wrote:

please provide your company login and booking code for each callback was not triggered from public site

3

Pdev TUS wrote:

Redmine Admin wrote:

please provide your company login and booking code for each callback was not triggered from public site

  • Company login: madrc
  • Booking Codes: lmi11p3p, lmi7bqs, lmit6qj and so many others, where the callback URL was not triggered.
4

Redmine Admin wrote:

hi, there is some issue on your side: ‘Read timed out after 5 seconds’
our server was not able to reach your url

5

Pdev TUS wrote:

Redmine Admin wrote:

hi, there is some issue on your side: ‘Read timed out after 5 seconds’
our server was not able to reach your url

Hello Redmine Admin,

I have received 429 responses with “API calls limit exhausted”.
Can you give me more info about this? like, what are the limits? or is there any solution?

Also attached the screenshot.

Thanks.

6

Pdev TUS wrote:

Pdev TUS wrote:

Redmine Admin wrote:

hi, there is some issue on your side: ‘Read timed out after 5 seconds’
our server was not able to reach your url

Hello Redmine Admin,

I have received 429 responses with “API calls limit exhausted”.
Can you give me more info about this? like, what are the limits? or is there any solution?

Also attached the screenshot.

Thanks.

!!

7

Redmine Admin wrote:

HI, we have various limits on number of calls per minute/second. Please do not run multiple parallel requests at same time. If you do have many bookings (e.g. more than 1K per day) then it is better to go to Enterprise version of our product.