[#1226] API token issue

Migrated from Redmine #1226 | Author: Ngoc Phung
Status: Feedback | Priority: High, I’m very impatient | Created: 2024-04-29


Hi, we have a scheduled job running around 00:00 UTC to list down all designer’s availability, which sending requests to SBM API to calculate the availability. When the job runs, we usually get some exception saying ‘Access denied’, which seems to be related to the token issue.

However, if we manually trigger the job, there is no exception, so I dont think it’s because of the requests volumn triggered by our job that makes token invalid.

May I ask, on SBM side, do you have any job/ downtime/ maintenance around 00:00 UTC EVERYDAY that might affect the api?

Dmytro Bondarev wrote:

Hi, we don’t have job/ downtime/ maintenance. Please provide raw HTTP request and response that causes the issue.
Please make sure that API returns the error, not your internal code.