[#1260] Down time 03/08 afternoon

Bug Reports
,
1

Migrated from Redmine #1260 | Author: Elodie Barnoux
Status: New | Priority: High, I’m very impatient | Created: 2024-08-08

Hello,

03/08/2024 afternoon between 15h04 and 16h10 we have had 502 trying to contact your API :

• /admin/services/{id}
• /admin/providers

We also notice that your website wasn’t accessible at this time

My technical teams indicate that the 502 error is raised by nginx when the request is not accessible. Our sbm-cache-proxy was not overloaded at that time. The proxy is configured to pass requests as is to Simply Book Me. Everything leads us to believe that it is not an error on our proxy but on your side. It is possible that one of your servers hidden behind an nginx and a load balancer was in poor condition for a while. Leading to these 502 errors.
Can you push the analysis a bit on your side and tell me what’s was going wrong ?
Thanks

Elodie

2

Redmine Admin wrote:

hi, we had an partial outage because of one of balance server failure at this time.

3

Elodie Barnoux wrote:

Thank you for your quick response. Do you have a status page for the state of your server? This would help our support diagnose problems.

4

Redmine Admin wrote:

yes https://status.d.simplybook.me/

5

Elodie Barnoux wrote:

Thank you. I have subscribed to this site. How do I know which server number I am on? Also I see that the status was updated on March 7, 2022, and there is no information in the past incident of the incident you mentioned to me. Is this normal?