[#1406] Refresh Token API not working

Bug Reports
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1

Migrated from Redmine #1406 | Author: Artika Kumari
Status: Feedback | Priority: Immediate, there is BUG! | Created: 2025-04-16

Hi Team

We are using simplybookme API to automate our business workflows. As such we are constantly using the refresh token API :POST https://user-api-v2.simplybook.me/admin/auth/refresh-token to update the token before using it to call other APIs such as getting booking details (https://user-api-v2.simplybook.me/admin/bookings/).

From today midday (AEST Time) the refresh token API is returning error as pasted below. Kindly requesting if I can be assisted on how can I get this issue resolved.

Error: 404 Not Found

SimplyBook.me — Free Online Appointment Scheduling Service 404 Error Image header

This page can not be found

Let us help you

404 Error Image bird sb SB logo

Are you looking for a booking solution for your business?

Check out SimplyBook.me

OR
404 Error Image bird sm SB logo

Do you need a scheduling tool for your meetings?

Then SimplyMeet.me is for you.

2

Dmytro Bondarev wrote:

Hi, could you please provide your company login?

3

Artika Kumari wrote:

Hi my company name is mmlreports and username I am using is artika.124@gmail.com. Do you also want password ?

4

Artika Kumari wrote:

Hi Team

Just following up on my request.

Thanks

5

Dmytro Bondarev wrote:

Hi,
it looks like you are trying to refresh token in multiple threads with the same refresh token, which cause the issue.
Please try to do it in single thread and let us know if you still have the issue.

6

Artika Kumari wrote:

Hi Dmytro

I stopped all threads and tried from a single one but it still does not work.

Please note that we normally get error 404 when the url does not point to a valid page.

Can you confirm if the url is same as https://user-api-v2.simplybook.me/admin/auth/refresh-token and that the page still exists ?