[#1417] getStartTimeMatrix returns wrong time slot

Bug Reports
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1

Migrated from Redmine #1417 | Author: Ngoc Phung
Status: Closed | Priority: Immediate, there is BUG! | Created: 2025-06-05

hi, I see that my provider is available all day but there is no start time returned from getStartTimeMatrix. can you explain why?

the account is https://magnet.secure.nobia.enterpriseappointments.com/

Content-Type: application/json
X-Company-Login: magnet
X-Token: ***

{
“jsonrpc”: “2.0”,
“method”: “getStartTimeMatrix”,
“params”: [“2025-06-08”, “2025-06-08”, 4, [1177], 1],
“id”: “1234”
}

2

Ngoc Phung wrote:

the same as 2025-06-15, there is no time slot returned from getStartTimeMatrix but I couldnt see anything that could block his availability

3

Ngoc Phung wrote:

pls help to check and advise asap

4

Redmine Admin wrote:

Hi, it could be provider is linked to a service and service is not available, or you use calendar sync plugin or appointments at fixed time plugins or something else

5

Ngoc Phung wrote:

no I have checked everything, the provider is not off on jun 6 or 15, he has no external events or booking, service is also available. We dont use appointment at fixed time.

6

Redmine Admin wrote:

please check availability for this provider on your booking site, if you see slots or not and give us the booking link to it on your booking site, so we can see if something is wrong

7

Dmytro Bondarev wrote:

Hi, there is an event in external calendar.
Unfortunately it seems there is some issue and it was not displayed in calendar in SB. we are working to fix it.

8

Ngoc Phung wrote:

that’s interesting because I have checked with the provider and there is no event on those 2 days on his personal calendar. Please help to keep me posted after the issue with external events sync is fixed from your side.

9

Dmytro Bondarev wrote:

Hi, issue is fixed now.
You can see the external event now in SB.
Let me know if you need an event id.

10

Ngoc Phung wrote:

thank you so much Dmytro I can see the events on SBM calendar now. I will ask the provider to try resync first to see if the events are updated correctly, if not I will get back asking for more help, please keep this ticket opened.