Migrated from Redmine #1420 | Author: Connor K
Status: Feedback | Priority: High, I’m very impatient | Created: 2025-06-13
Current Issue:
When using a Simplybook widget embed with Stripe payment processing, clients are automatically redirected to the Simplybook website after payment completion, regardless of whether the Simplybook website is disabled. This creates confusion for clients who suddenly land on an unfamiliar site and exposes a duplicate booking interface they weren’t expecting to see.
Proposed Solution:
I consulted with Stripe’s support team to explore potential solutions. Their representative confirmed that while this issue can be resolved relatively quickly, it requires implementation on Simplybook’s end. Below are the instructions they provided:
As we discussed, your concern is related to how SimplyBook.me has integrated Stripe into their service. Here’s what I recommend:
- Contact SimplyBook.me ltd directly (your customer service rep directed me to submit this here)
- Explain to them that the “success_url” and “cancel_url” are currently redirecting customers to SimplyBook.me’s website after Stripe checkout.
- Let them know you want to change these URLs to point to your own website instead.
- Ask them to review their Stripe integration and update the links used for checkout.
- Mention that you’ve already discussed this issue with Stripe support.
To help SimplyBook.me ltd understand the technical aspects, you can share these Stripe API documentation links:
For cancel_url: See https://docs.stripe.com/api/checkout/sessions/object?api-version=2025-04-30.preview&rds=1#checkout_session_object-cancel_url
For success_url: See https://docs.stripe.com/api/checkout/sessions/object?api-version=2025-04-30.preview&rds=1#checkout_session_object-success_url
Is there any way to add custom “success_url” and “cancel_url” or is there a way to let clients update that code themselves?