[#1425] Webhook did not trigger for a specific booking

Migrated from Redmine #1425 | Author: yoshie inoue
Status: New | Priority: High, I’m very impatient | Created: 2025-06-25


Hello,

We are using SimplyBook.me’s Webhook feature to forward booking data to an external application.
However, for the following booking, the webhook did not trigger as expected:

Booking ID: w4epyhnf

Date/Time: Around June 24, 18:00 JST (UTC+9)

We would like to understand:

What caused the webhook not to trigger?

Was there any system outage or issue around that time?

Thank you for your assistance.

Best regards,
HQ Yoshie Inoue