Migrated from Redmine #1456 | Author: Patricia Penna Status: New | Priority: Immediate, there is BUG! | Created: 2025-08-05
Hello SimplyBook Dev Team,
I am trying to use the JSON-RPC API to get booking details, and I am running into errors. My issue seems very similar to Ticket #1452.
Like that user, I can successfully call the getToken method and receive a session token. However, when I use that token to call the getBooking method, the request fails (I have received “Signature Error” and “500 Internal Server Error” messages).
The support response in Ticket #1452 mentions a difference between “Public API” authentication and “Admin API” authentication. I believe this is the source of my problem.
My Question: How do I perform an “admin authentication” to successfully use the getBooking method? Does it require a different type of API key, a specific user role with admin privileges, or a different login method?
I am trying to use the JSON-RPC API to get booking details, and I am running into errors. My issue seems very similar to Ticket #1452.
Like that user, I can successfully call the getToken method and receive a session token. However, when I use that token to call the getBooking method, the request fails (I have received “Signature Error” and “500 Internal Server Error” messages).
The support response in Ticket #1452 mentions a difference between “Public API” authentication and “Admin API” authentication. I believe this is the source of my problem.
My Question: How do I perform an “admin authentication” to successfully use the getBooking method? Does it require a different type of API key, a specific user role with admin privileges, or a different login method?
My Company Login is: vilasheadspa
Thank you for your help.
Hi SimplyBook Team,
Following up on my ticket #1456.
After further research into your developer documentation and other support tickets, I have now figured out how to perform the correct “Admin Authentication” using the getUserToken method. So, that part of the problem is solved.
However, the main issue, and the reason I am still completely blocked, is that the webhook trigger (configured in my “Return URL” field) is still not firing at all when a new booking is created.
The receiving platform (Make.com) is active and waiting, but the initial notification from my SimplyBook account (vilasheadspa) is never sent.
Could you please focus your investigation on this single issue? Please check the outgoing event logs for my account to determine why the “new booking” event is not triggering a POST request to my configured Return URL.
The trigger is the only thing blocking my entire workflow.