[#1461] Detailed report not working

Bug Reports
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1

Migrated from Redmine #1461 | Author: Matteo Frigerio
Status: Closed | Priority: Immediate, there is BUG! | Created: 2025-08-20

In date August 08, in the environment ‘provaub’, the ‘get detailed report’ API returned


{'code': 404, 'message': 'You request has been passed to processing', 'data': [], 'message_data': []}

for report with id 201 generated with the following request


{'filter': {'created_date_from': '2025-08-01', 'created_date_to': '2025-08-31', 'date_from': '2025-08-07', 'date_to': '2025-08-07', 'event_id': '6', 'booking_type': 'non_cancelled'}}

Since the request is coded in a batched automation, wee need it to run smoothly, and this error is new. What originated it?

2

Dmytro Bondarev wrote:

Hi, could you please clarify:

  1. your API endpoint
  2. when issue appeared?
  3. do you receive error when you start generating report?
3

Matteo Frigerio wrote:

1)GET https://user-api-v2.simplybook.pro/admin/detailed-report/201;
2)as I said , 08/08/2025, early morning ( around 2 AM);
3)POST https://user-api-v2.simplybook.pro/admin/detailed-report produced code 200 with body “{‘id’: ‘201’}”, which the automation next used to retrieve the report with the aforementioned GET.

4

Dmytro Bondarev wrote:

Hi, can you please confirm if it works now?
We will try to find what happened 08/08/2025 in logs.

5

Matteo Frigerio wrote:

Last time the automation run, the api worked. We need to avoid the situation occurred in that date.

6

Dmytro Bondarev wrote:

Ok, according to our logs you called GET report, while the report was not ready yet.
In such cases you need to wait and call GET report again, after few minutes.

7

Matteo Frigerio wrote:

Is there a fixed time span after which the report is positively ready?

8

Dmytro Bondarev wrote:

no, it depends on complexity of report, server load, etc.