[#1465] can't get data through JSON-RPC API calls

Bug Reports
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1

Migrated from Redmine #1465 | Author: Linda Cz
Status: Feedback | Priority: High, I’m very impatient | Created: 2025-08-27

Hi dev team,

The SimplyBookMe REST API is working smoothly, but does not return intake form values, so is of very limited use.

Unfortunately, when trying to fetch a booking using the JSON-RPC API, it keeps on throwing “signature errors”

This is the JSON-RPC API call:

{
“uri”: “https://user-api.simplybook.cc”,
“method”: “POST”,
“headers”: {
“Content-Type”: “application/json”,
“X-Company-Login”: “myCompanyLogin”,
“X-Token”: “myToken”
},
“body”: {
“jsonrpc”: “2.0”,
“method”: “getBookingDetails”,
“params”: {
“id”: “bookingID”
},
“id”: “guid()”
}
},

Outcome Status : 200 success
Error message: Signature error

I’ve tried hard-coding known good values / booking IDs => same error message.

The documentation does not explicitly state that the method “getBookingDetails” requires a signature, but community feedback mentions generating a signature.

+Questions+:

  1. are signatures required for getBookingDetails?
  2. if yes,
    => is this the correct expression: md5(booking_id + booking_hash + API_SECRET_KEY)?
    => where can the hash be found?
    => How should the signature be passed on in the API call? (headers vs. body)

Any troubleshooting tips welcome as we can’t work without intake form values.
Thanks in advance
Linda

2

Dmytro Bondarev wrote:

Hi, you get hash when you making booking via API.

3

Linda Cz wrote:

Hi Dmytro

Got in - hash was not needed.

Can’t find the Online meeting link in the response, though. How can I get it? Is there a related table we can query?

Thanks
Linda