[#1477] Webhook not firing consistently

Migrated from Redmine #1477 | Author: Jason Chiarella
Status: New | Priority: High, I’m very impatient | Created: 2025-10-15


we have an API Gateway that is supposed to receive webhooks from the Custom Features > API setting anytime a booking is created, updated or cancelled. However, the webhook is not firing consistently. We had almost an hour from 2025-10-13T13:20:21.477Z to 2025-10-13T14:10:44.825Z where the webhook did not fire for 5 event creations + 5 event cancels. If we cannot rely on this webhook to consistently trigger, we need to be made aware

Redmine Admin wrote:

hi, please provide your company login and booking site url

Jason Chiarella wrote:

company login: careersphoenix
booking site url: Appointment booking service and free online booking service