[#1478] SimplyBook not triggering to Klaviyo

API General
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Migrated from Redmine #1478 | Author: Sofie Lizakowski
Status: Closed | Priority: High, I’m very impatient | Created: 2025-10-17

Hi,

I just saw that several of our email flows in Klaviyo are not being triggered by the metrics being sent from SimplyBook, so we have several emails not being sent out right now.
I can see that it happened in the beginning of August - around the 8th. We have not changed anything in our set-up, so I don’t understand, how this happened.
We send data from SimplyBook to Zapier and then to Klaviyo I think. Unfortunately I don’t have access to the Zapier account, and it’s not something I can get.
Can you help me troubleshoot and perhaps fix why the data is not being sent over correctly?

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Redmine Admin wrote:

hi, why do you think it is not a problem on zapier side or with your mail service?

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Sofie Lizakowski wrote:

Hi,

It cannot be Klaviyo, as everything else it working properly.
It could be Zapier, but as I mentioned I cannot get access to that account right now.
So I need to figure out first, if it’s something happening from SimplyBook

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Dmytro Bondarev wrote:

Hi, could you please provide your company login and link to your booking page?

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Dmytro Bondarev wrote:

Sorry i just noticed, that it was in August, unfortunately we don’t have such logs already.
Please let us know if you have issue again.

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Sofie Lizakowski wrote:

Hi,

I can see that it happened in August, and then it has continued to happen. We do not get our normal metrics from simply book - I can see that it’s especially an issue with the metric ‘New Booking’

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Dmytro Bondarev wrote:

Can you please provide recent case, so we can check our logs?

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Sofie Lizakowski wrote:

Hi,
I don’t know how to provide a recent case - but I can see in Klaviyo that it stopped sending data on the 6th of August for the metric ‘New Booking’

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Dmytro Bondarev wrote:

Ok, please provide company login and booking page URL.

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Sofie Lizakowski wrote:

Company login
mariablackpiercings

Booking website

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Dmytro Bondarev wrote:

Ok, i see that we received 410 status from Zapier.
And according to Zapier we should stop sending data to webhook.

More details: Add a REST Hook trigger - Zapier

So please reconnect your zaps.

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Sofie Lizakowski wrote:

Okay - thank you for the help. I will have a look at Zapier then.