[#180] Service duration is not being maintained for some bookings

Bug Reports
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Migrated from Redmine #180 | Author: Scott Munson
Status: New | Priority: High, I’m very impatient | Created: 2018-06-18

Random bookings are showing up on the calendar with 45 minute appointment when the service is set to have 30 minute appointments.

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Dmytro Bondarev wrote:

Please explain more your issue.

3

Scott Munson wrote:

Dmitry Bondarev wrote:

Please explain more your issue.

We have a service set up and the duration setting is set to be 30 minutes. So when people sign up for a time slot we expect their appointment to be 30 minutes. Instead, when we look at the calendar for the service we see a number of 45 minute appointments. This is wrong and it’s messing up the available time slots.

4

Redmine Admin wrote:

Please provide your company login and code of 45 minutes booking

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Scott Munson wrote:

Redmine Admin wrote:

Please provide your company login and code of 45 minutes booking

What do you mean by “company login” exactly? The email address we use to log into the admin account?

And what “code” do you need?

The problem is that one of my associates is changing all the 45 minute bookings to be 30 minutes so our calendar isn’t messed up. Can I get you codes for bookings that we’ve fixed?

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Dmytro Bondarev wrote:

The email address we use to log into the admin account?
No. This is address where your company is. https://yyyyy.simplybook.me(or it) where yyyyy - is your company login.

Can I get you codes for bookings that we’ve fixed?
Yes, you can provide code of booking, that was fixed.