[#292] inability book instructor at particular date/time

Bug Reports
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1

Migrated from Redmine #292 | Author: Vladimir Petukhov
Status: New | Priority: High, I’m very impatient | Created: 2018-11-26

Hello,

MDA company uses SB service for booking. We are working via API and from time to time there are cases when our client unable to book an appointment via Public API (/book) in spite of valid instructor working time and correct request parameters.

Our login is: mydrivingacademy
The event_id, time slot and instructor_id, we are talking about, are: event_id:21, “date”:“2018-11-29”, “time”: “08:30:00”,“unit_id”:20.

Please check why this particular time can’t be booked(other date/time periods work just fine).

with best regards Vladimir

2

Redmine Admin wrote:

Can this slot be booked via public interface?

3

Vladimir Petukhov wrote:

We do not use public interface for booking.

4

Redmine Admin wrote:

Can it be booked via admin interface?

5

Redmine Admin wrote:

there is Google calendar event for this provider on this date and time

6

Vladimir Petukhov wrote:

I have checked - via the admin panel this slot could be booked. But via API requests it returns: “Selected time start is not available”

7

Redmine Admin wrote:

I also checked :slight_smile: there is external calendar event (at least at time when I checked)

8

Vladimir Petukhov wrote:

If the appointment was for Vladimir Petukhov then you had seen my “test booking”. I had created it and then deleted. Before that, it was free and right now it is free also.

9

Redmine Admin wrote:

Please contact our live help about issues with available time.