[#362] Not able to received booking confirmation email when a appointment is booked

Bug Reports
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1

Migrated from Redmine #362 | Author: Rajat Duvedi
Status: New | Priority: Immediate, there is BUG! | Created: 2019-03-18

Hi,

I am not able to received the booking confirmation emails when the appointment is booked. I have enabled the SMTP service and I am successfully able to send the test emails. Also, when I reschedule or cancel the booking, I am able to get emails. When I used my gmail account for SMTP setup, I am able to received all the emails perfectly. I am facing this issue while using my outlook account for SMTP services.

Please let me know what need to be done as I want to use my outlook account for sending emails to our clients.

2

Redmine Admin wrote:

Please check your email notification settings. If does not help then please contact our Live Help

3

Rajat Duvedi wrote:

Redmine Admin wrote:

Please check your email notification settings. If does not help then please contact our Live Help

Could you let me know which email settings I need to change? as I am receiving other emails such as when I am rescheduling or canceling the bookings I am receiving the emails

4

Redmine Admin wrote:

Setting → Email and SMS settings. Please contact our live help if still have this problem

5

Rajat Duvedi wrote:

Redmine Admin wrote:

Setting → Email and SMS settings. Please contact our live help if still have this problem

After connecting with your live support, I have disabled the iCal functionality after which I am able to receive the emails.