Migrated from Redmine #392 | Author: Richard Carillo Status: Closed | Priority: Immediate, there is BUG! | Created: 2019-06-03
When I approve a pending session, sometimes (about one out of every 5 meetings approvals) the session will not show up in the API feed. I am using an Zapier to automate calendar invites for approved bookings, which is where we are not seeing some of these bookings in the feed. I have already opened up a ticket with Zapier, whom are very confident this is an issue with SimplyBook. This issue has been going on for some time, and is very frustrating, as I need to manually put in effort due to the lack of the meeting showing up in the API.
I have attached some examples of meetings that were not in the API feed.
The only correlation I can think of, is meetings that sometimes were approved a few days later do not show up in the API. However this is not consistent with all meetings, only a few. (However, I don’t think this is the case 100% of the time, there have been a few that did not show up from the same day)
We have new Zapier APP waiting for approval. Once it will be approved you can try to use it instead of old one.
You can use this invite link Login | Zapier
To use it you will need to enable new Zapier plugin.
We have new Zapier APP waiting for approval. Once it will be approved you can try to use it instead of old one.
You can use this invite link Login | Zapier
To use it you will need to enable new Zapier plugin.
Thanks for the reply. Do you think this will fix the issues I am seeing? I have attached a document illustrating which meetings didn’t show up in the feed.
I have attempted to use the app you had invited me to, however I am getting an error seen in the attached image (“authentication failed: Plugin is not activated”). Perhaps my account does not have the proper access from your end?
I wish it was that simple! I don’t have access to do that on my end. I already reached out to Zapier who pointed me back to SimplyBook
I will follow back up with Zapier. In the interim, are there any permission options you have on your where you need to give me SimplyBook account more access?
Please contact our live help with this issue. It us not API related
This really is not an acceptable answer. You provided access to a beta tool that potentially fixes an issue relating to API connectivity. You can’t just expect to not deal with the issue at hand. Might I remind you that your customers pay for your software. In addition to that, your live support team immediately refuses to assist with the mention of integration or Zapier tools.
Our Live help is able to help you online right now. it is more convenient to solve such problem with them then waiting for an answer in ticket system.
I contacted live help and sorted out the problem. The issue apparently that SimplyBook added a new custom feature for the Zapier Connector, and I was never informed of this. My current Zapier integration is working for the most part without this feature enabled. So I assumed already had everything sorted on this end, and your reply to ‘just enable it’, was not very clear for someone that had no idea a new feature was added.
I appreciate your help here - however I may suggest as a customer, to make these changes more visible in the UI with some type of banner notice, and they can impact older customers.
