[#448] All bookings cancelled

API General
,
1

Migrated from Redmine #448 | Author: Sam Holtby
Status: New | Priority: Immediate, there is BUG! | Created: 2019-11-18

Hello,

Today around 10-11am today all our bookings were cancelled. We’re using the API on our website, so I’m trying to determine if the API is what caused the issue or it was a user based.

Our SimplyBook account is Dropless and the account used for the API is PassionDigital.

All our bookings have been cancelled, so this is a pretty serious sistuation. Would it be possible to reverse the cancellations?

2

Redmine Admin wrote:

Hi, bookings were cancelled by API by different requests withing few seconds between request. Please check your code/ access.
We have logs for this issue but can’t provide it here because it is public channel and everyone will be able to see this sensitive data

3

Sam Holtby wrote:

Hello,
Thank you for looking in to this so quickly. The code which we believe has caused this issue has been fixed.

Our email is dropless@passiondigital.co.uk, please could you send the logs to that address.

Is it possible to undo these cancellations? If not, how can we rectify this issue?

4

Redmine Admin wrote:

Hi, there is no way to undo this. You need to add this bookings again (by API or using our admin interface).
Log will be sent to sam@*** (email used for this company registration).

5

Redmine Admin wrote:

Seems we can try to undo this for you. Please answer to my email with logs if you want to procced.

6

Redmine Admin wrote:

All possible bookings state was reverted to active by our side. There are still some bookings which can’t be reverted because its time slot is already booked by other clients.
All info concerning this is sent to you email. Hope it helps.