Migrated from Redmine #547 | Author: Erik Joling Status: New | Priority: Normal | Created: 2020-06-29
Hi,
My client sends out confirmation mails when a customer books an activity. But they send out different confirmationmails when it’s a batch as opposed to a regular direct booking.
The problem is that the batch-confirmation-mail is triggered when someone books a batch which only holds one booking. I would expect this to be seen as a regular direct booking.
ok, seems it is made by API, please provide code used to create such booking.
In any case you should not use batch mode for single booking to prevent such issue
Correct, we are using the API. The case is as followed:
Website visitors can directly book a single activity or they can add multiple ones to their cart and book them all in once. If a customer adds only one activity to the cart and then complete the booking it is registered as a batch booking. And because it’s registered as a batch (with only one booking) the visitor gets the batch-confirmation-mail.
Of course, I could develop a check on the website’s end where I remove the batch and book the activity directly if there is one booking in the batch, but I think it would be better if this functionality is integrated within the Simplybook service.
some users may use such batch bookings to have batch email template sent, it is not possible on our side to change this behaviour because all users will be affected and some may not like this change.