Migrated from Redmine #58 | Author: Florian Sauter
Status: New | Priority: High, I’m very impatient | Created: 2017-10-19
we from time to time experience super long response times when actually creating a new booking (> 5sec).
this results in lost costumers.
What can we do to bring this down to <1 sec?
Florian Sauter wrote:
Hm, any response on this?
Dmytro Bondarev wrote:
Hi!
Please provider request, we will check it.
Florian Sauter wrote:
we are mostly experiencing it with
getAvailableUnits & book
Dmytro Bondarev wrote:
Do you use smtp plugin?
Can you please provide params for getAvailableUnits method as example of long response.
Florian Sauter wrote:
guys, we have an enterprise account with 6 sub accounts with you.
please check your logs on those environments. thx.
Redmine Admin wrote:
Please provide us request body and if smtp plugin enabled for account you have problem with
Florian Sauter wrote:
hey, our request look like that:
const response = await simplyBook.companyAPI(
companyToken,
‘book’,
serviceId,
inspector,
date,
time,
clientData,
customFields
)
yes, SMTP is enabled and some sub accounts but not in all of them.
currently booking takes 3-7 seconds.
Redmine Admin wrote:
what is your SMTP responce time?
Florian Sauter wrote:
its google, so should be fast 
we also have such delays for accounts without SMTP enabled
Redmine Admin wrote:
we need actual data to check this problem with headers and everything. It could be your network or DNS problems as well
Florian Sauter wrote:
feel free to fire requests yourself for account ototrink, as long as you clean up the data afterwards.
we execute those calls from data centers across three continents so I’m quite sure its not network.
Florian Sauter wrote:
of course I can not provide you real data in an open ticket system but you can also add me to Skype and we can have a call there: floh_ka
Florian Sauter wrote:
Florian Sauter wrote:
feel free to fire requests yourself for account ototrink, as long as you clean up the data afterwards.
we execute those calls from data centers across three continents so I’m quite sure its not network.
sorry, carfirst not ototrink
Redmine Admin wrote:
we need full request with data
Florian Sauter wrote:
please add me on Skype so I can provide it
Redmine Admin wrote:
you can post it here
Florian Sauter wrote:
i will not post production user data on a forum!
Redmine Admin wrote:
do booking with test data. Request do not contain any sensitive user data as we do not ask you to provide auth tokens or password
Florian Sauter wrote:
guys, either you have a closed ticket system where other customers of you don’t have access to my tickets or you provide me with a direct communication channel.
Just posting the structure of our calls already is at the edge of violating my employment contract as other can basically derive how we are working from that.