[#644] Company login and API not working

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Migrated from Redmine #644 | Author: Amit Duggal
Status: Resolved | Priority: Immediate, there is BUG! | Created: 2021-01-24

Hi,

We have an issue with our API which keeps saying wrong API keys.

I first had a normal premium account with a company login XXXXX and then I was told that we probably need enterprise solution and we went ahead with this. Doing so we got a new account which is now under enterprise and our Account Manager copied all settings and information over to the new account. However, the Company login is still the same name and I think this may be causing an issue when we create API keys. It doesn’t work with the new account but it still works with the old one (I still got access). Can anyone assist us in this matter and get it resolved? We are doing Covid-testing and this API function is very important and this whole thing is a matter of urgency.

Many thanks!

2

Dmytro Bondarev wrote:

Hi! Please provide http request. And error response.

3

Amit Duggal wrote:

Dmitry Bondarev wrote:

Hi! Please provide http request. And error response.

Please see attached files.

You will see the new enterprise account and the old premium account.. same company login to use when generating API but only old acc gives response.

4

Amit Duggal wrote:

I don’t know if you see the sceenshots but you can access them here too. https://drive.google.com/drive/folders/1A44SbntkHmgB3D3VpqNjvAoXyEWZBSwU?usp=sharing

5

Dmytro Bondarev wrote:

Please use correct server address. user-api.{your-enterprise-server}

6

Amit Duggal wrote:

Dmitry Bondarev wrote:

Please use correct server address. user-api.{your-enterprise-server}

Ok, but where do I find the server address?

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Dmytro Bondarev wrote:

Please provide your company url

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Amit Duggal wrote:

Dmitry Bondarev wrote:

Please provide your company url

pharmause.com

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Dmytro Bondarev wrote:

Please provide booking site url.

10

Amit Duggal wrote:

Dmitry Bondarev wrote:

Please provide booking site url.

Sorry, my bad accidentially gave you the company url… booking site is: testcenter.nu

11

Dmytro Bondarev wrote:

Please use https://user-api.simplybook.pro

12

Amit Duggal wrote:

Life saver.. thank you so much!

13

Dmytro Bondarev wrote:

Great to hear!

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