[#665] API request is being blocked

API General
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Migrated from Redmine #665 | Author: Amit Duggal
Status: New | Priority: High, I’m very impatient | Created: 2021-03-19

Hi,

We are unable to fetch new bookings on few of our testcenters, it has not hit the API limit but seems like the request is being denied due to many calls,
Can you please check?

Company name PharmaUse.

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Redmine Admin wrote:

which result did you get?

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Amit Duggal wrote:

Redmine Admin wrote:

which result did you get?

My developer is not around but last time we were receiving error that basically was denying us access and it seems like it was due to too many requests.

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Redmine Admin wrote:

please make sure to not call API many times at same second, we have antiddos protection on servers which may cause problems if many API calls done in parallel

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Amit Duggal wrote:

Redmine Admin wrote:

please make sure to not call API many times at same second, we have antiddos protection on servers which may cause problems if many API calls done in parallel

Ok, I will speak to our developers regarding this.

Is there a way to reset it for now?

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Redmine Admin wrote:

there is nothing to reset. it just block all requests if there are too many requests per very short period.

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Amit Duggal wrote:

Redmine Admin wrote:

there is nothing to reset. it just block all requests if there are too many requests per very short period.

Ok because we still cannot access.. so there is a timelimit I assume`?

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Redmine Admin wrote:

i see that many API requests passed trough, please reduce number of requests per minute/second