Migrated from Redmine #718 | Author: Jan Rohrbach Status: Closed | Priority: Normal | Created: 2021-06-16
Hello,
Today we did a first beta test with 2 User, also including your simplybook tool. Now simplybook give out the failure, that there are too many api requests. I can barely understand, that 2 Users did create 5000 api requests within 4 hours?
We reserve the rights in the case of high volume of bookings to suspend the relevant system momentarily to try to equalize the server load. This can result in some of your users getting a message to try to book again in a few minutes. High load can for example be considered 50 people trying to process a booking with a user account in less than 30 seconds or sending more than 5.000 API requests per day with number of parallel requests to be limited by maximum 2 at same time and not exceed 5 requests per second on common servers. Also, to prevent too high load on servers from individual accounts all subscriptions levels have a maximum number users and providers as per pricing table. Enterprise level allows for higher limits. Common enterprise server has 25.000 per day API requests limit; while dedicated servers allow unlimited requests limited by server specifications.
Can i please have the exact amount you received today and why the server blocked this?
In your terms and condition from november (when we signed the contract) there you reserve the right to do it. But this adaptions of the terms and conditions towards a fixed event was never informed to our side.