[#770] Ticket callback not firing on status change

Bug Reports
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Migrated from Redmine #770 | Author: Orn Bjarnason
Status: Feedback | Priority: Immediate, there is BUG! | Created: 2021-08-29

Hi
I see that when a ticket is validated it gets status ( work in progress - test result not ready ), but when we change the status to positive/negative that callback doesn’t fire off
So I see in my logs that I only get that first status with “test_results: null” but when we update the result nothing happens

I have the callback url and ticket callback url configured to post to same URL

When i go to the order press edit and immediately save, the onchange event kicks off, i was expecting something similar for the medical result change on the ticket

The api is only triggered on change

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Orn Bjarnason wrote:

Orn Bjarnason wrote:

Hi
I see that when a ticket is validated it posts a callback with a payload - ( {“ticket_code”:“xx”,“booking_id”:xx,“booking_hash”:“xx”,“company”:“xx”,“notification_type”:“ticket”} but when we change the status to positive/negative that callback doesn’t fire off - neither notification type “change” or “ticket”
So I see in my logs that I only get that callback when ticket is validated- but not on status changes ( like i expected )

I have the callback url and ticket callback url configured to post to same URL

When i go to the order press edit and immediately save, the onchange event kicks off, i was expecting something similar for the medical result change on the ticket

The api is only triggered on change

3

Redmine Admin wrote:

we do not have API call backs for ticket changes, we have it for booking changes only. Ticket validation does not affect tickets which is why no callback fired

4

Redmine Admin wrote:

please contact our sales/support if you need this functionality to be added

5

Orn Bjarnason wrote:

Redmine Admin wrote:

we do not have API call backs for ticket changes, we have it for booking changes only. Ticket validation does not affect tickets which is why no callback fired

Ok - but the ticket callback gets fired when the ticket is validated right? So i could use that to check for changes later ?

“You can use Ticket Callback URL to syncronize data after ticket validation. The following fields are available: booking_id - Booking ID; ticket_code - Ticket code” says on your site

6

Dmytro Bondarev wrote:

Ok - but the ticket callback gets fired when the ticket is validated right?
Yes, correct.

So i could use that to check for changes later ?
Yes, you can , but you will not receive callback, so you need to define on your side when to check changes.