[#825] Server error SimplyBook - integration with Empactis

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Migrated from Redmine #825 | Author: Adyan AlZahron
Status: New | Priority: Immediate, there is BUG! | Created: 2021-12-15

Good afternoon,

Please can we get some support from the development team in regards to the email attached to this ticket?

In regards to Alex’ latest question the response is as follows:

{“code”:400,“message”:“”,“data”:{“additional_fields”:[{“field”:“bcca8a794c5d6cb1fc70938b088cfa4f”,“errors”:[“‘Prefer not to say’ was not found in the haystack”]}]},“message_data”:}
This is the Gender question, requirements for this were provided on the 05/11/2021 and included the above value.
{“code”:400,“message”:“”,“data”:{“additional_fields”:[{“field”:“84368e8dbc7e8cf65ed30925b23e3d19”,“errors”:[“Invalid type given, value should be string, integer or float”]}]},“message_data”:}
This was the District Field Number which caused us a problem before Go Live and was confirmed switched off at the beginning of November.

We need this resolving ASAP. If we can arrange a meeting with you to explain the issue more thoroughly, that would be best.

Thank you
Mrs Adyan Alzahron (she/her)
Applications Product Specialist
Informatics
MFT

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Redmine Admin wrote:

Hi, please provide RAW HTTP request caused this errors

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Adyan AlZahron wrote:

Hello,

Empactis has replied with the following:

‘We do not log the HTTP request. The error should be enough as it tells them the exact fields we are failing on.’

Pleae, can we arrange a Teams meeting asap with yourselves so we can get to the bottom of this? Please let me know your availability so I can set up a Teams meeting. Also, I am going to escalate this to our SPOC as we are going in circles and noone is able to give us a straight answer.

Best wishes,
Adyan AlZahron

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Dmytro Bondarev wrote:

Hi, if you have any questions about setup system, please contact your account manager or online support.
If you have some questions about API, please provide HTTP request, so we can check if everything is correct.

Unfortunately without full information we are unable to help.
If you need meeting please contact your account manager.