[#898] API 504 Gateway Time-out`

Bug Reports
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1

Migrated from Redmine #898 | Author: Henri Ch
Status: New | Priority: Immediate, there is BUG! | Created: 2022-06-21

Since the AM we are getting tons of 504 Gateway Time-out - our prod servers can’t seem to be able to connect to Simplybook API anymore. The dev server is able to. Is it possible you have blocked our IP? Did you add some new bot protection? Can you whitelist my prod server ip? 149.248.51.115

My SB account: https://santemedic.secure.simplybook.plus/

Error:

local.ERROR: Server error: POST https://user-api-v2.simplybook.plus/admin/auth resulted in a 504 Gateway Time-out

2

Henri Ch wrote:

Found the issue on my side.. I had the wrong password and I prob got blocked.. can you please unblock, the issue is now fixed.

3

Henri Ch wrote:

I am still getting tons of 504 Gateway Time-out. Can you please help me?

4

Dmytro Bondarev wrote:

Hi,
After getting the token you should reuse it.
And after it expires you should get new access token with refresh token.

5

Henri Ch wrote:

Hi,

I’ve been using the token and it’s been working well for the longest time. Now I’m getting some “resulted in a 403 Forbidden response:” which is triggering the timeouts. Could this be?

6

Henri Ch wrote:

I feel because of the issue I had, your servers are blocking my server. I keep getting “Too many attempts please try later”

7

Dmytro Bondarev wrote:

What is your company login?