[#922] API calls limit exhausted

Bug Reports
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1

Migrated from Redmine #922 | Author: Leonardy Huang
Status: New | Priority: High, I’m very impatient | Created: 2022-08-26

Hi,

We hit this error 429 error just today ( Aug 26, 2022 ) starting 4 pm MYT until around 6 PM.

Now it seems to be back to normal.


{
    "code": 429,
    "message": "API calls limit exhausted",
    "data": [],
    "message_data": []
}

From our logs, seems like we were not hitting the 25k API rate limit yet, could you check if we really hit the limit and also verify if our enterprise sub-account (carsomeinspectionmy1.secure.simplybook.vip) really has the limit of 25k calls/day?

Thank you.

2

Redmine Admin wrote:

hi, default limit is 10K, please contact your account manager

3

Leonardy Huang wrote:

Redmine Admin wrote:

hi, default limit is 10K, please contact your account manager

Thanks for the prompt reply, checking with her now.

4

Leonardy Huang wrote:

API limit increased to 25k.

Another quick question, what is your system timezone? Is it UTC? We would like to know when the quota will be reset daily.

Thanks.