[#931] Limitation of API calls

Bug Reports
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Migrated from Redmine #931 | Author: 研 岸本
Status: New | Priority: Immediate, there is BUG! | Created: 2022-09-15

We can’t access to “cyattoyotushizuoka” from our aws environment.
Error code is -36200. Could you please specify the detailed reason?
Also, I want you to confirm API call rule. According to SL&SA-Page10-No.3, “the Company has set the limitation to 25.000 API calls per 24 hours“.
Q1.How do you count the amount of API calls? Every 1 hour?
Q2.How long do you block us when we over called?
Q3.How much does it cost to increase the limitation of API calls?(there is also written as “which is subject to increase pursuant to any additional fees to the discretion of the Company”)

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Redmine Admin wrote:

Hi,

  1. Api calls counted as they made
  2. once limit is reached all future calls are blocked
  3. please contact your account manager / live help with this question