[#950] Return 500s Error By SimplyBook.me API

Migrated from Redmine #950 | Author: Keisuke Miura
Status: Feedback | Priority: High, I’m very impatient | Created: 2022-10-27


Hi

We faced SimplyBook.me API returns 500s errors so many times.
Could you please explain 2 followings?

  • What is the cause that simplybook.me api continuously return 504 error?
  • What is the cause that we could not get new token after old token was expired?

Our Log
2022-10-27T10:27:58.475+09:00 - 504 Gateway Time-out returned by cancelBooking API. then we got 504 error till the access token was expired.
2022-10-27T10:48:06.642+09:00 - 502 Bad Gateway returned by getToken.
2022-10-27T10:49:51.612+09:00 - We got new access token. After this, book and cancel apis was called successfully.

Best Regards.

Dmytro Bondarev wrote:

Hi, please provide your RAW HTTP requests (including endpoints) and company login.

Keisuke Miura wrote:

Hi,
company login is 718:cyattoyotushizuoka