[#962] Unreliable Trigger in Zapier

Bug Reports
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Migrated from Redmine #962 | Author: Ari Albertini
Status: New | Priority: High, I’m very impatient | Created: 2022-11-16

Hello,

we are using simplybook.me together with ZAPIER and have currently problems:

  • When adding a new connection, we sometimes get an error (HTML Error), sometimes not
  • When a new booking is coming in, not all triggers are working correctly.

After working with zapier, they redirected me to you gus.

Here the zapier Input:

Hi Ari,

Thank you for all the details!

I’ve checked the logs for two Zaps that have a New Booking trigger but didn’t trigger. In both cases, we received a notification from SimplyBook.me to trigger the Zap, but when we requested details about the booking, we received the same HTML error.

You can see it here: Please wait

However, it’s strange that the successful runs didn’t return the same. Here’s a successful response to our request: https://cdn.zapier.com/storage/files/c666633d959ac68a4149dc6fc5387088.txt

That said, can you update the Zaps to use the new connection you created and see if that makes a difference?

If you continue having issues with your Zap not triggering after updating the connection I recommend reaching out to SimplyBook.me. We will still let you know if we receive an update on the bug, but it might speed up the solution to contact them directly.

Let me know if you have any questions! Looking forward to hearing from you.

tl;dr: sometimes Zapier works, sometimes not. Really annoying.

BR
Ari

2

Redmine Admin wrote:

Hi

but when we requested details about the booking, we received the same HTML error.
Please provide raw http request you did

3

Ari Albertini wrote:

Hi,

see here: Please wait

BR
Ari

4

Redmine Admin wrote:

what is your booking site url?

5

Redmine Admin wrote:

it seems you are on our EU server with simplybook.it domain but using common API url. Please change API url to https://user-api.simplybook.it, this should solve the problem

6

Ari Albertini wrote:

Is this API not defined by the zapier app itself? Where could I change this?
Our booking site is: https://services.ftapi.com/

7

Redmine Admin wrote:

it must be server selection when you link zapier with simplybook, please choose simplybook.it server

8

Ari Albertini wrote:

I can only enter CompanyLogin, User/PW.

See Screenshot attached

9

Ari Albertini wrote:

https://ibb.co/CsfxdB3 - Upload did not work, link here

10

Ari Albertini wrote:

It worked fine the last 12 Months, problems did occure since monday

11

Redmine Admin wrote:

it seems you have more requests now
please change integration server

12

Ari Albertini wrote:

“it seems you have more requests now”
→ As I said: sometimes it works, sometimes not.

“please change integration server”
→ how do I do that?

13

Redmine Admin wrote:

use ftapi.simplybook.it as company login not just ftapi