Migrated from Redmine #989 | Author: Marie Rajon
Status: New | Priority: Normal | Created: 2022-12-14
Hello,
Could you give me all the information about API call limitation for entreprise user ?
I’ve been told that the limitation for entreprise user were lighter. Thank you
Benoit
Redmine Admin wrote:
Hi, As per our Terms here Terms and Conditions - SimplyBook.me booking system
25.000 API requests per day limit when using the common enterprise server or unlimited requests limited by server specifications, when using the dedicated servers.
Marie Rajon wrote:
Hello thank you
I was aware of this limit (per 24h), but is there a limit of number of calls per seconde for example ?
The terms “Acceptable Use Of the Software” gives terms for the common standard server, not the entreprise. If i check our contract :
"3. The Customer shall avoid an unusually high number of calls when using the callback triggers: the Customer acknowledges and agrees that when using the common enterprise server, the Company has set the limitation to 25.000 API calls per 24 hours, which is subject to increase pursuant to any additional fees to the discretion of the Company.
4. The Parties hereby agree that the Software has a limitation of about 50 persons making bookings every 30 seconds, subject to an allowance of up to 100 persons every 30 seconds.
"
Apart from the global 24h limitation, there is no specified limit for simultaneous API calls or number of calls per second for example.
Thank you for answering
Redmine Admin wrote:
There are some general limits which may affect API calls limit. Please contact you enterprise account manager to discuss your needs.
Marie Rajon wrote:
I’ll do that
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