API daily request limit – WaxMe Ltd receiving “Too many requests”

General
1

Hi,

We use the SimplyBook JSON-RPC API to provide live appointment availability on our external booking website, waxme.uk.

We are currently receiving:

Error code: -32600
Message: “Too many requests”

I have seen your recent technical-support response explaining that this can indicate the company’s daily API-call allowance has been reached.

Could you please check WaxMe Ltd and confirm:

  1. What is our current daily API request allowance?
  2. Approximately how many API requests has our company made today?
  3. Has WaxMe Ltd reached its daily API allowance today?
  4. What time does the daily allowance reset, and which timezone is used?
  5. Is there any way for us to retrieve or monitor our remaining API allowance programmatically?
  6. If necessary, what options are available to increase the daily allowance?

We have already made substantial changes to our integration to cache availability and reduce unnecessary API requests, but I would like to confirm the account-level figures before making further changes.

Thank you.

2

Hi,

Number of API requests is limited by:

5.000 per day on common servers and

25.000 per day on common enterprise server

To be able to provide information about your usage plase share your simplybook.me booking page URL