Company creation fails : callback error: CommonSbApiKeyModel.php not found

Bug Reports
1

Endpoint: POST /simplybook/company (Partner API)

Request payload:

{
  "company_login": "examplecompany2026",
  "email": "example@example.com",
  "name": "Example Company",
  "description": "Some description",
  "phone": "123123123",
  "lang": "en",
  "timezone": "Europe/Paris",
  "country_id": "FR",
  "password": "********",
  "retype_password": "********",
  "callback_url": "https://webhook.site/xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx",
  "widget_notification_url": "https://example.com/simplybook"
}

Immediate response (HTTP 200):

{
  "success": true,
  "message": "Task was successfully created. Please wait for the callback"
}

Callback received on callback_url (the actual result):

{
  "success": false,
  "company_login": "examplecompany2026",
  "error": {
    "message": "Cannot find model class file \"/var/www/projects/em/trunk/app/models/CommonSbApiKeyModel.php\""
  }
}
3

Hi, do I understood correctly that you are referring to https://simplebo.simplybook.ovh/ server?

In this case that means our minor infrastructure issue (company creation process runs on a different version of code than the API) and we will fix it soon

4

Hi, i was referring to user-api-v2.simplebo server.

The issue has been solved since.

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