Gettin forbidden (403) in api call

General
1

Hello

I am receiving this https://user-api-v2.simplybook.pro:443/admin/company/info’ failed: forbidden (403).
“message”: “Access denied”,

error after calling the api around 80 times

I am trying to reprosses some records and i run a script that started failing after 20 booking have been processed.
It did not run in pararell and i dont think we should have hit any limit on the apis
each booking to be processed does 2calsl to retrieve tokens and 2 calls
1 to retrieve the timezone of the company (the one that fails) and after a call to retreive the booking details.

I think the limit is 5000 calls per day which we should not have hit.

Is there a way to check how many of the calls we have used ?
Or if the calls are blocked for some reason since it worked before ?

cluster.name=dolcegabbana

2

hi, we need an account login to see the exact API usage

3

What do you require is the email i use to login ?

4

we need a company login (or company booking site url)

5

What do you require is the email i use to login ?

6

I see very low API usage for this account:

| date | cnt |
±-----------±----+
| 2026-03-13 | 2 |
| 2026-03-16 | 3 |
| 2026-03-26 | 15 |
| 2026-04-10 | 11 |
| 2026-04-17 | 3 |
| 2026-05-02 | 5 |
| 2026-05-06 | 43 |
| 2026-05-07 | 23 |
| 2026-05-08 | 3 |
| 2026-05-09 | 7 |
| 2026-05-13 | 7 |

7

Can you see any other reason that we get

{

"code": 403,

"message": "Access denied",

"data": \[\],

"message_data": \[\]

}

when calling https://user-api-v2.simplybook.pro/admin/company/info
with a newly generated access token ?

8

is it always like that or just sometimes?

9

No this morning when i started calling the api it worked as expected.
After 15 booking and time zones retrieved it stopped working with the error i send
i also tried with postman and i get the same issue.

10

Hello do you have any news about this problem we are still getting the

{

"code": 403,

"message": "Access denied",

"data": \[\],

"message_data": \[\]

}

and production integration is blocked.

11

it means you are calling it too often, e.g. 20 calls per second or something like this. Is it the case?

12

Hello no maybe yesterday 19/5 for a reprocessing we send 30 to 60 records in a small period of time.

But i am getting this error now 24 hours later when doing single call from postman

13

Hi, please provide RAW HTTP request with token like 1234******abcd (include first 4 and last 4 characters).

14

Hello,

  1. POST cluster-api.simplybook.pro/auth
    Headers
    “X-Cluster”: ”dolcegabbana”
    “Content-Type”: “application/json”
    Payload
    {“key”: “—–———————-”}
    Returns
    {“token”:“ctk_85————————-9d18”}

2)POST cluster-api.simplybook.pro/companies/milanokramer/api-token
Headers
“X-Cluster”:”dolcegabbana”
“X-Token”: “ctk_85————————————-9d18”
Payload
{“token”:“ctk_85————————————-9d18”}
Returns
{“token”:“acee————————————————-3ccb”,
“company”:“milanokramer”,
“refresh_token”:“a059————————————-916b”,
“domain”:“simplybook.pro”}

3)GET user-api-v2.simplybook.pro/admin/company/info
Headers
“X-Company-Login”:“milanokramer”
“X-Token”: “acee—————————————————–3ccb”
Returns
{“code”:403,“message”:“Access denied”,“data”:,“message_data”:}

15

Hi, the reason is that your company is blocked.