Getting provider schedule for a service

General
1

Hi,

I am seeing an issue where I am retrieving the schedule for a provider 25 and service 2.

The provider is schedule to work that day for service 2, but there are no more available time slots for that service.

Company: newfysiconline

The endpoint I am calling to list the available date for the provider is:

https://user-api-v2.simplybook.pro/admin/schedule?date_from=2026-06-01&date_to=2026-06-30&provider_id=25&service_id=2

This gives me a list of al the dates I could schedule an appointment with this provider.

[ {
  "id" : "2026-06-01",
  "date" : "2026-06-01",
  "time_from" : "09:00:00",
  "time_to" : "14:30:00",
  "is_day_off" : true
}, {
  "id" : "2026-06-02",
  "date" : "2026-06-02",
  "time_from" : "09:00:00",
  "time_to" : "22:00:00",
  "is_day_off" : false
}, {
  "id" : "2026-06-03",
  "date" : "2026-06-03",
  "time_from" : "09:00:00",
  "time_to" : "12:00:00",
  "is_day_off" : false
}, 
...
]

However, when I call a list of available slots it return 0 results:

https://user-api-v2.simplybook.pro/admin/schedule/available-slots?date=2026-06-02&provider_id=25&service_id=2

This in my mind should not happen.

Should the schedule endpoint not take into account if there are any available slots left to book on. If not so, which endpoint should I then be using?

2

Hi, what does you public booking page says for this service and provider selection? - please give a link

3

There is no public page used from Simplybook.

I created my own with the use of REST API calls.

4

you should have a public page aka login.simplybook.me - this can help us to investigate the issue

5

Hi,

If I login at the company there is a button top right called My bookingsite.

This redirects to our own environment.

So I am not sure what you want me to do.