Nested Service Categories (Multi-Level Categories)

Feature Requests
1

Currently, service categories in SimplyBook are flat, meaning all services must be grouped within a single level of categories.

For businesses that offer structured services, this quickly becomes limiting.

Example Use Case

In our case (real estate photography services), services are structured like this:

Level 1 – Property Size

  • Home under 2,000 SqFt

  • Home under 3,000 SqFt

  • Home under 4,000 SqFt

Level 2 – Service Type

  • Premium Photoshoot

  • Normal Photoshoot

  • ,…

Currently we must create separate categories for each size, and then duplicate the service structure inside each category.

This leads to:

  • duplicated services

  • harder management

  • messy backend structure

  • less intuitive booking flow

Proposed Solution

Allow nested categories (at least one child level).

Backend:

  • Categories can have child categories

  • Services belong to the lowest category level

Frontend booking flow:

:one: User selects Main Category

:two: User selects Subcategory

:three: User selects Service

Benefits

  • Cleaner backend service management

  • Reduced duplication

  • More scalable service structures

  • Better UX for customers

  • Useful for many industries

Even allowing just one additional level (parent → child category) would already solve many use cases.

2

Hi, we do not have in plans to implement nested categories for now. However you can try to use locations feature and providers together with our new ajax widget which can be a workaround in some cases.

3

Hi @mib

Thanks for the reply. We do have locations for our providers set up, but since we work across states, where 1 provider can work in multiple locations, we also have the issue that their schedule isn’t linked to the location.
So provider 1 working in location 1 and location 2 shares his schedule between these 2 locations.
Whereas a solution would be that their schedule is tied to a location. So on Monday provider 1 could service location 1 and Tuesday location 2,…

Can you elaborate on the new ajax widget? What is it and how can we use it? Is this for SB itself? Where can I find more info.

Thanks!

4

Hi, here is link to manual for it Smart Widget custom feature - Custom Features - SimplyBook.me

It form SB itself of course and under very active development now.