Hello,
The user Sonia Marques cannot connect to SBM instance MRBTEST
We implemented the SSO some time ago. She belongs to the correct group in our EntraID to be authorised.
But she gets the message below
We got a similar issue in november 2024 in the PROD instance.
It has been solved by deleting the trace of her old “standard” account in SBM (account from before we implemented the SSO) which were preventing her to connect.
Could you please help us and do the same by deleting all trace of Sonia Marques in the TEST instance MRBTEST ?
Thank you in advance for your help!
Marie