Webhook stopped triggering

API General
1

Hello,

We recently set up SimplyBook.me and started using it last week. During the setup, we built a webhook-based automation to process new bookings. This automation worked perfectly during testing and over the past week.

However, today on Sep 1st, the webhook stopped triggering entirely. No new events (new bookings, cancellations, etc.) appear in our webhook logs. The latest recorded log entry is from Aug 31 at 14:29:00 UTC. As far as we can tell, no settings have been changed in SimplyBook.me or in our receiving system.

To isolate the issue, I made a direct POST HTTP request to our callback URL (the same URL configured in SimplyBook.me API settings). The endpoint responded correctly and recorded the log entry as expected.

Could you please check on your end if SimplyBook.me is still attempting to send webhook payloads to our callback URL, or if there is an issue with the Webhook feature queue for our account?

Account: vismasolutions
Company: Visma Solutions Oy (ltd)

Best regards,

Kaisa Sorsa

2

hi, the issue was on our side and has being fixed yesterday

3

Hi,

thank you for a quick answer. We noticed this morning also that it worked again.

Just so that we know, do you have any info channel, we we could check if there are some general bugs from your side if similar issue happens again, or is it only this tech-channel where we can ask?

Kaisa